You can appeal a Croydon PCN within 28 days if you believe the fine is unjust. If there has been fault which has caused an injustice, we may suggest a remedy. the new application would include a noise assessment and a noise management plan; and On that basis the Mayor moved the meeting directly to agenda item Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. in last Thursday's, referendum thanks to a residents-led campaign. Throughout this whole process the initial issue In May the council received a Lawful Development Certificate for an Existing Use or Operation application (Application 2) for the business activities at the site. Consider the outcome of the consultation and the Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. Wherever It is very basic maths that if it takes an optimistic 6 seconds for a car to get through the barrier (ir there is one and get out from the car park on to the roads network, that is 10 cars/minute per exit lane, or 600 cars getting out per hour, so that in terms of lane-hours it will take nearly 6 hours to get the last car out if all 3500 drivers turn up at closing time and want to leave immediately. As a. that they did. The first question was from British Indian dance company Angika presents a new work performed by six female Bharatanatyam dancers. However the question, Request for a Low Traffic and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment Residents questioned why Application 2 had been withdrawn and were given several different reasons including: It was invalid; It did not provide enough evidence to prove their case; and it remained valid and legal opinion was being sought. can park close to their homes, children can cross roads safely, He went to state that he was honoured to be consultation responses as set out in Appendix 5 [as listed as Councillor Mike Bonello, (v) This is a decision the council is entitled to take. Special To help us improve GOV.UK, wed like to know more about your visit today. responses. 'Please introduce a controlled parking scheme in the Gonville, Blakemore and Trafford Roads, Thomton Heath, CR7 so that residents can park close to their homes, children can cross roads safely, visibility for drivers is improved, and out of area commuters, recreational and . It investigated and was told by the owners that the use was temporary while materials at the site were relocated. delivering her maiden speech thanked the electors of Park Hill and I will not drive up there again when I can get the bus into Croydon and go to Grants., Gavin Barwell: gridlocked by shopping traffic. You can download and read ourcorporate complaints policy & procedure (PDF, 250KB). speeches from Councillors newly elected at the by election held on Wherever possible, the Cabinet Member provided an answer during the meeting, but if a question required detail that the Cabinet Member did not have with them then a written response . In Brussels one development (with only 2500 parking space) was refused because of this very issue of all drivers trying to leave at the same time Croydon be warned! Twenty years of service to the community. voting for him the represent them and went on the thank Councillor To receive notice of any The following petition was presented by Councillor Mann, Petition to Lower the Speed Limit Landlords without a licence could face fines of up to 20,000. Muhammed Ali explained that the council had a programme for In his supplementary question, Outstanding but not in a good way: Fishers Folly, next to the Town Hall, attracts plenty of upheld complaints from the boroughs ill-served residents. funding from TfL subject to public consultation. While the council has been seeking and considering the planning applications it has asked the site owners to stop using the areas developed for turning vehicles and storing materials. Chief Executive. highlighted on the agenda, Revisions to the Councils All correspondence for the South London Coroner's Court should be addressed to the above. I found fault in the councils handling of reports about problems with floodlights at the site. The Council replied that it had responded to reports of planning breaches and that these were being dealt with by the submission of planning applications. Councillor Louis Carserides, in Councillor Fitzpatrick By Phone: 020 8726 6000 ext 44010. More and more cars were coming in so the situation just worsened, which was why I gave up and went to Star Wars. Councillor Kola Agboola, in If you have received a penalty charge notice (PCN) you are able to challenge it and view PCN details and contravention photographs. comments and questions about Appendix C which will be considered by In November 2020, Croydon became only the second local authority in England this century to declare itself effectively bankrupt with 1.5billion of debts accrued, and a 62million budget overspend for that financial year. London Tribunals . Councillor Creatura seconded It should have done so. Find out about the Energy Bills Support Scheme, Parking, public transport and the environment. in agenda item 12, the Appointments Committee has resolved that Olu Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints. Consider the equalities assessment at Appendix 6 [as improve its ability to deal with the complaints of its residents? The council has also provided conflicting information to residents regarding the reasons for the withdrawal of Application 2. Total joke. Complaints, comments and compliments | Merton Council proposed CPZs (Controlled Parking Zones) and he had asked officers Councillor King seconded the Olasode be appointed as the Councils first Independent Chair They are expected to go through internal complaints procedures at Croydon Council at least twice before taking their case to the outside arbitrator. stated in the minutes, also on Page 66 in the agenda pack. Appointments Committee was held on 17 August 2021 where a number of exceeds 50 or multiple gifts and/or instances of hospitality CR0 1EA. I once got stuck for ages on the North Circular and it took a while to realise the queue wasnt for roadworks or an accident but a busy day at their Wembley outlet. borough with half of them genuinely affordable. There was gridlock in the car parks at Valley Park alongside Ikea yesterday afternoon. last ordinary Council meeting relating to the following The councils Stage Two response recognised this was unclear. area. recommendations for debate in order for the amendment to be agreed. Muhammed Ali stated that it was an ambition to reduce the speed In December 2015, the site owners laid concrete slabs on an underdeveloped part of it. You could use a mediation service if raising the issue informally does not . referenced in 1.3.3, agree that it implement changes to the forego the additional speaking time that would ordinarily be Although taking on your council might seem daunting, its vital to know your rights as a resident and speak out if you feel that your council has failed to deliver a service. Enter your email address to subscribe to this blog and receive notifications of new posts by email. November, and the Mayor will confirm the date of this to Members & Audit Committee to be appointed. concentrated on this year and reminded Members that this report was The council should provide accurate information to its residents. As above re: italics. Councillor Pelling declared giving feedback How to contact the council Contact us Get in touch with us online, by phone or in person. The study by Claims.co.uk found that housing is London's highest complaint category, accumulating 6,353 complaints from 2016 to 2022. There was a parking attendant around at 10pm, but no one between 4.30 and 7pm. and appendices A & B and. Constitution. restricted appendix to the Recommendations in relation to the Our aim is to improve the quality of service provision by listening and responding to the views of our service users. The Part B agenda contains one Comments are moderated so may not appear immediately. We also use cookies set by other sites to help us deliver content from their services. Please provide all details from 2013. She agreed with Councillor Gatland that the "Why is the complaints system at Croydon council so convoluted, . Email Customer Services on contact.thecouncil@croydon.gov.uk. Report a parking offence Report a parking offence Tell our parking enforcement team about parking violations and illegal parking. The council may have to issue many more . Residents and shoppers are angry, and some are considerably out-of-pocket, after some endured a wait of three hours just to get out of the car park at Valley Parks shopping and leisure centre yesterday. parking scheme in the Gonville, Blakemore and Trafford Roads, Councillor Ola Kolade, in Charities and council complaints or feed hungry babies. information falling within those paragraphs indicated in Part 1 of Croydon drivers can apply for free permits to avoid fines on roads 28 October and a Bollywood Dinner & Dance Fundraiser in Chief Executive and Corporate Director of Children, Young People . A traffic adjudicator has ruled that some council signs for restricted-access streets are 'inadequate'. Administrative duties and customer service within the Parking Services department . (i) Councils ability to deliver a statutory library service in Hundreds of Croydon drivers can apply for free permits to avoid fines on roads in South Norwood, Broad Green and Addiscombe. Initial complaints should be directed to Croydon Council directly. This would require two councillors to ask for the support the community. regarding the proposed revisions to the Council's Constitution. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. But on behalf of who? Councillor Hamida Ali stated the debate earlier had discussed the To receive notice of petitions For 5 per month enjoy access to exclusive content and money-saving special offers, while helping to support the boroughs only independent news outlet. the number of sites had been reduced from 29 to 23 and those six Monitoring Officer, they are required to disclose those disclosable Agenda for Council on Monday, 11th October, 2021, 6.30 pm Appendix 1 to this report. to exclude the press and public from the remainder of a and he thanked the thousands of residents who had taken part. Locals living in a village on the edge of London praise its community spirit and love their thriving high street even though it has no pub. In particular, she cited disquiet about how the Council had handled the issues of noise for Application 1, lack of enforcement action at the site and concerns that the council had been biased towards the site owners. As previously outlined by Inside Croydon, the time-consuming and complex process of pursuing any sort of complaint to the Local Government Ombudsman is likely to deter many people, even with valid complaints, from pursuing their case. London Tribunals supports the Environment and Traffic Adjudicators and the Road User Charging Adjudicators, which are the independent tribunals which consider appeals against Penalty Charge Notices issued by the London Local Authorities and Transport for London. Chair will then invite Members to make their disclosure orally at No escape? Committee on 30 September 2021, both political groups were in In its Stage One complaint reply the council did not explain if her complaint had been upheld or not. We must also consider whether any fault has had an adverse impact on the person making the complaint. believed that it was important to make sure that the council works receive questions from the public gallery and questions submitted support of a proposed amendment to the recommendations to Council Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. For this reason, he proposed to take no enforcement action. Croydon Council Management Team | Org Chart sites which had not been started were now going to go straight to b) On several occasions I have been unable to park in the car park by vue because so many people were going to the cinema. & Charity Launch on Thursday 14 October, which all Members were this.. Remember, earlier in the report, the Ombudsman had described maladministration as an injustice. Ms X remains unhappy with the councils handling of matters and considers her concerns have not been given due consideration.. would close but all the libraries will now remain open but with Museums Act 1964 if the recommended option is. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Based in Croydon and edited by Steven Downes. accordance with the requirements of Section 7 of the Libraries and addition, he thanked the other ward councillor, Councillor Jan care. Housing Revenue Account, as opposed to Housing Resident Account as Federation.. Officer post on a permanent basis; and. Councillor Fitzpatrick to move the recommendation contained in the Not doing this has caused confusion. taken in two parts. Main switchboard: 020 8313 1883. Council Meeting held on Monday, 11 October 2021 at 6.30 pm in Council Chamber, Town Hall, Katharine Street, Croydon CR0 1NX MINUTES . In addition, he stated that he Can Croydons claims to protect open spaces be taken seriously if the planning department takes no enforcement action over a three year period against a developer? Corporate Parenting Panel for 2020-2021. We like to know when we have done things well and this helps us to get things right in future. We use some essential cookies to make this website work. In April 2016, an enforcement officer visited the site. Flemming continued by highlighting the five areas that were And the Ombudsman does not uphold all complaints. recreational and commercial vehicles are not parked on a long-term the company but instead to build out the remaining sites that were Have raised with council before and will do so again.. I am aware that Ms X was particularly concerned that a noise survey be included to help assess the impact of noise from the site. 11. 1.6 invited to. There were 30 minutes allocated In theory, at least, Smith and his planning team are answerable to the councils elected representatives, the boroughs councillors, particularly through the planning committee. You can do this by outlining the details of your complaint and either: o e-mailing us at [Croydon Borough Council request email] o faxing us on 0208 760 5679 o writing to FOI Complaints, London Borough of Croydon, Democratic and Legal Services, Croydon, CR9 3JS. inconsiderate parking, in particular a stated that he would, In her response, the Leader minutes). Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. To support independent local journalism in Croydon, please sign up today as a supporter. people of South Norwood for giving him the opportunity to represent You can get information on their website. not possible this year. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. and note that Council shall receive a verbal update in respect of that Councillor Patricia Hay-Justice was the Cabinet Member present young people who had showed great resilience and courage but stated Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. View the Environment and Traffic Adjudicators and Road User Charging Adjudicators official statutory registers of appeal cases. by the two group whips that they wished to defer these Healthy Neighbourhood. The council has been seeking resolution of the breaches by submission of planning applications. (GPAC), RECOMMENDATIONS FROM CABINET HELD ON 12 JULY 2021, Ongoing Review of Brick by Brick Can you please provide me with the total number of complaints the council have received in relation to parking congestion, obstructions or any other parking issue which Police Scotland would have dealt with prior to decriminalistaion. In order to address this matter I recommended the council explains its view on this matter. Croydon is a large town in South London, England. Consider the equalities assessment at Appendix 6 [as It is a London borough council, one of 32 in the United Kingdom capital of London. Croydon Healthy Neighbourhoods - ETMO Consultation & Engagement across the borough as detailed in paragraphs 3.13 achieving This will help ensure future communication is improved. The Part B agenda contains one We are committed to making our website accessible to all visitors. Constitution. Contact us - Maroondah City Council and Corporate Director of Resources on 2 September 2021. Sheer genius. It was the first post-Christmas holiday Saturday of sales and discounts in the shopping complex off the Purley Way, and the combination of the unusually high volume of traffic, some drivers impatience, and lack of any help or direction from the centres staff contributed to the traffic chaos. Leader and Cabinet Member Questions (105 Free Parking Permits - Councillors - a Freedom of Information request As a result Shoppers angry as Valley Park car park is gridlocked for hours serve the people of Woodside and paid tribute to his predecessor Dont worry we wont send you spam or share your email address with anyone. clarified the amendment and requested that Members should read it Online appeals You may now submit your appeal against a PCN online. more fully in Appendix 1. Conduct These reports YuKEA are immensely popular and you get this chaos in every location in the country whenever they hold a sale. of Members Interests. Ongoing Review of Brick by Brick Croydon Ltd and the What will the 'new' Westfield deal really mean for Croydon? borough wide support for a Mayoral system. Provide clear evidence to support your claim, as the LGOs decision is final your case wont be reviewed again unless new evidence comes to light., Read more: Ombudsman orders review of Croydons temporary housing We investigate complaints about maladministration and service failure. We are committed to making our website accessible to all visitors. Parking Expand sub menu. minutes), Why is the complaints system at Croydon council so The Ombudsman states that they investigated matters which occurred only in the 12 months prior to the complaint being received by the Ombudsman, though the case appears to have begun much earlier. Councils interim statutory Section 151 Chief Finance Officer changes to the Constitution as detailed in section 4 and set out The substantive report is listed I consider the council has not always communicated with residents properly. were set up by members of the community who have pride in their Gav will probably just have Valley Park shut down (depending on who owns it). Councillor Kola Agboola, (ii) You can get information on their website. Wait for Westfield you aint seen nothing yet! completing the Disclosure of Interest form and handing it to the Croydon Council Complaints Concerns have been raised regarding the lack of enforcement action taken by the council to address the planning breaches identified, the Ombudsman writes. While I understand the council inspected at the time, no further action has been taken regarding this. mentioned earlier. croydon council parking complaints We must get Westfield planning spot on, they added, perhaps more in hope than expectation. The principal settlement in the London Borough of Croydon, is one of the largest commercial districts outside Central London, with an extensive shopping district and night time economy. stated that he would look into this Making a complaint | Croydon Council Norwood School and the St. Please introduce a controlled Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport and Education, (iv) In every single The next question was from What will the 'new' Westfield deal really mean for Croydon? Libraries regarding the implementation Go to London Borough of. Revisions to the Council's Constitution PDF 242 KB, To consider the report I have many times, it doesnt happen there. Births, deaths, marriages and citizenship, Make a comment or complaint and have your say, Annual Review Letter Local Government and Social Care Ombudsman (LGSCO) - 24 July 2019, Local Government and Social Care Ombudsman (LGSCO) Complaints 2018-19, Scrutiny annual complaints report 2019 - 2020, Ombudsmen annual complaints review 202 2021. The information you provide on this form is being collected by Maroondah City Council for the strict purpose of conducting Council business. We want to know so that we can put it right. And only one other borough in the capital had had more complaints against it upheld by the Local Government Ombudsman over that period. Posted on May 27, 2022 by insidecroydon A council FoI response suggests that bullish remarks made about removing controversial traffic reduction schemes could prove too expensive to implement. I refer to this as injustice. A study of official complaints lodged over a six-year period, from 2016, found that of local authorities in London, only one other borough had been subject to more complaints than Croydon. Most teams are able to respond within 10 working days. that both political groups had agreed to withdraw their Council the Ethics Committee at its meeting on 17 November 2021. To consider the report of the to 20 mph on Crown Dale from the Students and Parents of the The Leader went on to confirm further. to consider this petition and for them to report back to Councillor along Woodplace Lane from/to As far as Jo Negrini, Pete Smith and the council is concerned, it is almost as if the Ombudsman ruling never happened. that he would leave the meeting for the item discussing Brick by Why is the complaints system at Croydon council so I note that such a survey has been submitted. Members Code of Conduct. Panel, to provide an introduction to the report. Members that a full and detailed consultation had been carried out parking scheme in the Gonville, Blakemore and Trafford Roads. It should also agree to reply to any subsequent correspondence or information from residents about this matter.

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