The fact of the matter, is that you can get the same items and styles (even in different colors) from IKEA and at IKEA you will get a product that is not only more sturdy, but is also CHEAPER monetarily. You originally had 15% off when you placed the order. Its cool and unusual household goods drew us in all the way from the suburbs to spend some time and money on the nifty things that make my life better. CB2 Coupons, Discounts and Promo Codes 9 Verified Coupons for April 28, 2023 Updated April 26, 2023 Want to donate 0.25% of your purchase? Ordered a couch for June 28th. CB2 is overall amazing. If you are buying in cb2, be prepared to tolerate their worst quality and waste a lot of time dealing with the problems. I understand people have bad days but this is just terrible customer service and none of the other 2 employees seemed to notice or care, which is poor management. If it all synced into my online CB2 account/app, it would be a lot easier, and easy to see what I have bought so far. This would be an awesome place to get someone a wedding or housewarming gift. This site uses cookies to improve your experience, to analyze website usage, and for marketing purposes. The second delivery came within my window. The staff was friendly and helpful. New Vaneri 4-Piece L-Shaped Light Grey Corduroy Armless Sectional Sofa. Turns out the delivery team forgot to bring and install the piece that holds it all together. When it comes to affordability, customers have mentioned that the furniture can be on the pricey side while others who are used to the the higher prices of Crate & Barrel find CB2's pricing to be refreshing. Crate and Barrel/Pottery Barn is more for people who own large homes/mansions, and also farmhouse/barn-like furniture (not all, but generally), which is why I lean away from them. And then scheduled a delivery for new merchandise without giving us a time or a date. No one called/emailed or followed up. Find deals on modern furniture pieces and home accessories, and discover what's on sale for a limited time. The first delivery came even before my scheduled window which totally shocked me since it is usually not that case. The 18 Best Places to Buy Furniture, According to Interior Designers I call up to get a new one sent and am given the delivery fee waived up as a concession for having to wait yet another month to get a replacement. Either way, I love this place. I placed an order for a marble coffee table mid-June and they said it would be ready mid-July. *I sent my contact information to CB2, as requested, on the day they responded and haven't been contacted yet. I will not return to the store and have been hesitant to even order online due to the poor customer service. Five trips to the store and two long calls to customer service no one has been able to assist me. My wife and I have stopped by this store in Georgetown for years and it's always been a good experience. Because our spring cleaning plans include throwing out our ratty sofa. Did someone say dinner? Alas, my prayers were answered! I love cb2! I am completely enamored by their eclectic and modern designs and products. Turns out the mirror was packed in a wooden crate. Just canceled my order since the new ESTIMATED eta is early to mid - August. Brianna at the Berkeley store is a star. - I arrange my schedule so that I was able to go to the store after work to purchase the mirror. It's still not Ikea. Plus, at this particular store, one of the managers, Michael, has an attitude as if you are bothering him from the rest of his work if you have a question or an issue to resolve. Rugs can be the perfect way to tie a room together, and CB2 shoppers have 200+ options between smaller doormats and runners all the way up to larger area rugs. My orders were all for furnishing a new temporary apartment (aka I dropped some real cash there) and all the Cb2 furniture I ordered was awesome, comfortable and cute. The sales associate informed me that the mirror is now backordered with no clear availability date - which is completely different from the expectation that was set when I made the purchase (that it was available and would be on a truck to the store in the next few days). Decorating guides, designer tips, home tours, and more! Surprised as it is Berkeley. CB2. He immediately greeted me and was very professional. I came here on a Sunday afternoon in August 2018 to look for a birthday gift for a mom of a friend. We were not in a hurry. I will say that West Elm's furniture is only a step above Ikea and that Anthropology's is very well made and thoughtful. I waited every night for delivery as promised with my items which I actually wanted immediately. Up to 60% off Clearance - Crate&Barrel For those that are unaware, CB2 is the cooler more urban and modern sister of Crate and Barrell. Initially I dismissed CB2 as Crate & Barrel's version of IKEA. The managers should re-consider training for " TOMMY", especially if he is client facing. This is all so so disappointing because we pay them a premium for good customer service and products, of which the first is very much lacking. Privacy Policy. The 15 Best Furniture And Decor Pieces To Buy From CB2's Winter Sale. I love CB2's stuff, but if I could give this store negative stars I would. You can return the Artemis Rectangle Dining Table, but there would be a 25% usage fee. Use our Make an Offer feature on all of our used Crate & Barrel furniture to see if you can strike a deal with the seller and score it for less than list! I had the best customer service experience I have ever had with an associate named Cameron at this store. As of now I haven't heard back from him yet, but so far the experience is quite a zero-star experience. I mean, come on, man. 2. I'm not sure how they plan to sell much with this approach. I had to ask someone to please check me out, and I happen to get a new employee (I think by her lack of knowledge of what she was doing). I don't need staff to bombard me when I walk in a place, but a smile or a hello to acknowledge another human being should be pretty standard in my book. Cassidy, Studio Incredibly awful customer service. Decorating guides, designer tips, home tours, and more! I will never go to that store again. We'll go through a few of their most popular searches below. No other place I know of. I told him I'm going to call the store and report him and his service and in return he started cursing me (my Spanish isn't great but I know enough bad words) So I call the store and ask to speak to the manager. It was a thoughtful gesture that went a long way! What I found was disappointment, practically everything was too modern with not enough functionality. "Why not? The appointment day came, two men handed my boyfriend a bag of metal and left. She did not make eye contact or say hellofair enough. Even so, some customers have reported issues with durability over time and issues with their orders. I asked the bolts to be made available as soon as possible, preferable within a day or two and the manager said we would need to wait for couple of days while they order the parts, so I suggest manager to check if they have another table in store and do a replacement. CB2 dining tables range from $180 to $3,500+ dollars and are made of wood, marble, concrete, glass, and metals. It's a blast from the past with a taste of now to spice it up. CB2 also has great sales all the time. Had some plates delivered. *** i gotta table to lighten the mood of the dining area in my lil place i wanted contemporary, functional, yet casual this one met all needs. The staff was great specially Ana, who made sure all of my delivery concerns were taken care of before I even left the store. I loved that the wall pocket has a modern sleek look. If you use one of these and buy something, Slumber Search may make a small amount of money. decor and more. ***Update*** After a couple months my girlfriend and I started getting annoyed the pieces of the sectional were sliding apart often. I called around July 23rd to see if it's ready after receiving no confirmation and being charged for it already. Read on to get to know this master brand better. Thank you JC! The cons: Some customers mentioned issues with assembly. Sell an Item. Don't hesitate to purchase from CB2. It just looks so close to real. If you crave even more print, look for Crate & Barrel vases and Crate & Barrel planters, which often have designs stamped directly into the ceramic. Keep up the great work!!! Can I just say how happy I am that CB2 is finally in Miami?! CB2. Thanks to their low-key stylings, youll also be able to pile on plenty of Crate & Barrel pillows. Between a book shelf, Marshall speaker and other things for my office, they do have nice things. The prices are some higher than expected but others are very reasonable due to the craftsmanship. Crate & Barrel. Ordering in store made the situation no easier. Ahhhhh CB2 ..what a breath of fresh, modern, eclectic, edgy interior design store air! Giorgi, Nicholas I decided to try online customer service. 1 bonus is the customer service is great and the people are really nice. Shop with us to discover Cb2 furniture from past seasons' collections, including sofas, tables, lighting. I ordered a dining set and two bookcases at the store. One of the best online stores for pre-owned furniture is AptDeco. Price points are good for everyone. He went the extra mile, by going to physically checked if the console I wanted was actually there. Overall, this is my favorite furniture store! Also? Will obviously not be shopping here again or recommending it to my friends. After close to a month later, I contacted them and they told me they would call when it would be ready. We made a full lap of the store, found the console table we wanted to purchase, but then had to track down an employee to make the purchase. When I casually mentioned that I had bought something at Crate and Barrel she linked me up with Crate and Barrel to combine deliveries and save on charges. One continued to stack a display and organize as if I was not looking for assistance. Our own online marketplace for secondhand and vintage goods is a great place to find modern furniture and decor. People here only post problems for you, not solutions. Are you going to pay my gas? While some of the sales people were helpful in bringing out items we requested from the back, the cashier who rang us up (short-haired blonde woman) was unfriendly. If you are using a screen reader and are having problems using this website, please call 800.606.6252 for assistance. They WOULDN'T discount the item because it didn't fit in the 14 day window! $317. From couches, to bedroom sets to outdoor furniture; I pretty much want everything. Ordering with them is a breeze since we can have it shipped directly to the store. To which I'm told once again that on custom ordered pieces there is only a partial refund. Big CB2 fans, thanks again! It's great for tchotchkes, side tables, kitchen wares, flatware, seasonal decorating items, and even the occasional patio furniture or piece of furniture. There are at least 5-6 other reviews with the same exact issue. While a few customers have mentioned that prices are still not lower than budget alternatives, they are generally happy with the wide range of unique designs that CB2 has to offer. After leaving with my purchase I checked online and the terms/conditions do not state an expiration date for the reward. I called CB2 back again this morning to follow up and check to see if my order would be delivered this coming week as promised only to find out that it's been pushed back another (2) weeks yet again, even after already being delayed previously. And they can't use the back ordered excuse because they say in stock and ready to ship! Just add some cool decor plus a large rug underfoot and voilayour space is ready for everything from lounging solo to hanging with the crew. The quality of everything purchased was sturdy and you can tell it is made well. CB2 Holden Two Piece Tufted Sectional . I also found an online only fire pit I wanted to buy, and they let me order it to the store to avoid those shipping costs! Shop Our Editor's Picks! CB2 Furniture Filter 487 Items Strom 4-Piece Reversible Sectional Sofa with Ottoman Clearance $3,448.97 reg. Terrible customer service. Reply HELP for help and STOP to cancel. More info. The designers and buyers have an exceptional eye for on-trend furniture,rugs,knick knacks and rugs. Mitch was my sales rep and he was very thorough and patient with me. Don't go here! Thats Crate & Barrel kid furniture. Reply HELP for help and STOP to cancel. Luckily the two stores are not too far from each other. Never miss new arrivals matching exactly what youre looking for! The quality is mostly there and the staff are most of the time helpful. CL. There were no other customers in the store during the slow weekday afternoon. Seriously! I could not believe it took more than 12 weeks to make a couch so cheap. It's going on 4 MONTHS!!! A small silver wall pocket that was great to put keys in. Anansi, Up to 30% Off Decor, Bedding & Entertaining, Warehouse Sale: Up to 60% Off Decor & Mirrors, Warehouse Sale: Up to 60% Off Pillows & Throws, Warehouse Sale: Up to 60% Off Kitchen & Dining, Warehouse Sale: Up to 60% Off Bedding & Bath, Do Not Sell or Share My Personal Information. The papers meant to wrap the glasses were placed on top. Only that it would be delivered early December. I love the clean and minimalist ambiance throughout the store. Even with the editorial edge CB2 offers, prices are aimed at first-time apartment dwellers, making CB2 just about the coolest brand ever. The managers their should be on cloud 9 with this sweet staff. I wont be purchasing here anymore after I use this gift card. Customers generally like the pricier dining tables, with concerns around durability being mentioned for some of the more moderately priced tables. It might be your place, it might not. We didn't receive any acknowledgements or offers to help. The delivery was exceptional. I recently just purchased some outdoor dining chairs from their Memorial day sale. Special shoutout to Jade M. who has been extremely professional and helpful throughout the purchase/delivery/follow-up process. THEN, I needed a little bit of an earlier delivery time and Martha called the delivery company for me and next thing I know, the delivery truck is 12 minutes away! As Crate & Barrels resident kids line, Land of Nod provides playful and trendy furniture thats ingeniously designed to transition from babyhood to the tween years and beyond. Not a calm setting. This table was the only item in the store that did not resemble furniture in many other mid priced stores. Delivery guy shows up and the first sentence coming out of his mouth is "you have missing parts in your order you need to call the store not my problem" and I'm standing there shocked thinking to myself who is this guy?! They won't let you use the bathroom either. Highly recommend! I am very unhappy. I glue them back on only to find that there's a huge crack down the middle of the marble table! She kept repeating Portland and in the end, when she confirmed the location was Poland, she blamed the Portland mistake on autocorrect. People are friendly and willing to help. The manager was able to find two tables in the Berkeley store, but the wonders if I would like to call the Berkeley store myself to figure out the situation. The staff is nice and helpful. I never received an email or a phone call about this and was only notified when I contacted customer service myself. I fine to wait for an item to be in stock, but accurate delivery/stock dates are nonexistent and CB2 doesn't seem to care. It's 10 dollars but you can get free parking for the 1st hour if you ask an associate to validate your parking pass. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Where to do I begin? Discover furniture in all of Crate & Barrel's distinctive styles, including modern, contemporary, industrial, and postmodern. You can keep the table as a final sale with a discount of an additional 15% off. Unfriendly employee "Dee" as I went in for a return. The size of the pillows seem to be larger and don't fit properly against the frame. I like what CB2 brings to the furniture game. I hope the company can take it more seriously. Thanks CB2! Of course by this time it was 9pm so when I called back I got the voicemail, serious motivation this lady has. The representative said everything was ready to be picked up. It is a shame, because the products are good (apparently) and the service at the store was not bad at first. Pros: + friendly staff + quality product Cons: - a lot of the quality products are actually poorly priced (overpriced) for some odd reason - small store layout - only one floor and limited variety If I were you, I'd still head over to Crate & Barrel (at least for the trinkets) since I'd find many of the same stuff over there, but with greater variety. Probs but like get a grip lady. On a recent purchase, before Christmas, when the price of a frame I bought had dropped by 50%, One of the sales persons was ready to make an adjustment but he overrode it since I did not have the item with me. All of the employees have always been very helpful as well. As for customer service, I've not had any issues but the staff isn't remarkable in a way that I'd rave about customer service. Stopped in around 12:00pm and was helped by Lisett who loaded the item into my car with a smile and made the experience so easy on such a crowded street. So we were left with the pieces to connect the sectional but no tools or instructions. It's not big and bulky, like how Crate and Barrel and Pottery Barn can be. Simple; I wanted to pick up the item I paid for and was told that it would be available for me pick up at their Holiday Hours. I buy the Dahlia marble desk in the store in the beginning of July and am told the piece will be delivered the first week of August. loaded 'em up and were on our way. I had my wedding registry here and received almost everything I wanted, minus 2 items. Minimal interaction with staff - they left us alone and didn't say anything to us while we shopped - but we did not ask them for help either. The Best Furniture To Buy From CB2's Winter Sale Furniture Sale "TOMMY" also mentioned that because I was re-scheduling , my delivery would now be delayed for several weeks at first , which made me prompt like, because I am re-scheduling, I need to wait another 2 weeks. Not "Once" was I asked was I looking for anything in particular or did I Need Assistance at all!! Not friendly, luckily crate and Barrel has many locations and puts out quality product. $4,496.00. I popped in on a Friday afternoon and not one acknowledgement of my presence while walking all through it. Deck out your eating area with contemporary dining furniture. J. I ordered a mirror online on 11/9, selected the delivery date of 11/16 on the online calendar before confirming the order, yet today, 11/15, I received a morning call stating that I needed to select a delivery date, with the earliest delivery of 11/23. Can't beat that. I like what CB2 brings to the furniture game. I ordered a piece in November and was told mid Dec. When I arrived at the store the employee helping me was unable to locate it so I had to order it and was told that it would be available to pick it up in-store in a week. You didn't make any offers to resolve the problem with the very expensive mirror so I'm not convinced that anything will change with customer service @ Berkeley's CB2. The looks just doesn't do enough for me. We were under the assumption that we would need to be home on 11/16 to receive the delivery for the past 6 days, and now our schedules will need to be rearranged. And also the prices were right. The staff there is very nice when you order something. And no apology. Trust us: You'll sleep better on a cool new bed that fulfills all your design dreams. Seriously people don't shop at CB2 if you actually want to enjoy your furniture by the time your lease is up. Incredibly rude and un helpful after they messed up an order. But I received it in a very good condition). CB2 has an incredible collection of mid-century modern, yet classically sophisticated. The copy describing the items was hilarious at times. She doesn't know how to refund/adjust my sale so someone else helps her. Purchases should last longer than 3 months let alone 2 years or whatever long it may be. May all benefit! Why lie?! I was picking up an order (a UVA stalk, which is very fragile. Absolutely terrible delivery experience. One of the employees was looking at a book at checkout when we found him and acted like it was an imposition that we interrupted whatever he was doing so he could help us. (cheap) I can't imagine anyone wanting any of the orange stuff here except the Florida orange growers. Other buyers mention some longevity issues with the sofas and sectionals. CB2. I have that expectation of my glassware, sofa, or any house purchase. Shards of glass littered all about and I literally couldn't touch them without getting nicked. Here at Chairish, we help consignors and designers offload their used Cb2 furniture to support a sustainably chic planet. We waited for over 30mins in store, literally walking around trying to find someone to help us purchase an item. Everything I've purchased, I've waited for lengthy periods of time for them to arrive. Final Sale. Note to the company - if you're sending a replacement product because your first one was broken upon delivery please make sure that the new one isn't broken too! It seems that their products are higher quality than a comparable store like West Elm's. I connected to a lady, I believe her name was Melanie, who transferred me to returns. In the end, however, I stand by my previous statement. They also asked me for my order number. I've never been in before, but was pleased with the service. These come in a wide range of sizes and mostly neutral color options. I love most everything they have on the showroom floor. purchase. She did not offer apology or acknowledgement of the situation. And thanks for making the best out of an embarrassing situation because the looks I got from other shoppers, you'd think I shot someone. Kita, Adrienne & Sharon are all amazing & super attentive. From solid and subdued prints to geometric and abstract prints with bright colors, CB2 rugs run between $20 for small rugs to $2,000+ for the larger rugs. Ikea is more stylish and half the price - go there instead and enjoy a hot dog while you shop. CB2 Furniture - Crate&Barrel The store was clean and well-organized. With prices ranging from below $100 and up to just under $2000 for a bed frame, their range is somewhat larger than other furniture brands. That's all they've done the last 3-4 times I've called, oh and move the delivery date back. When we got there which is only a week away from our original return period I didnt think this company would be such a stickler when we purchased a lot of items from them in the past. Me: 1. They have a wonderful selection of modern pieces that are fairly inexpensive. I'm a meticulous person and do thorough research. Even their shipping bags are designed to be easily carried- no detail is overlooked. No surprise! Last time I was in the staff didn't ignore me - they straight up denied I even existed. I was in there not too long ago to purchase a bike rack for my apartment. If you get a bad egg in customer service, go online and leave feedback and they will promptly call you back to make things right. This company focuses on policy and not customer service. If you're buying furniture for a new home, and need to buy several pieces, and love CB2/Crate and Barrel, I would highly suggest their credit card. A good thing. The furniture is extremely low, in which puts you in mind of ikea furniture. They have fun and unique products. Loving the simple life? limited time $4,161.60 reg. Worth every penny. Noticed a nice sheepskin rug/pelt that was draped over a chair in the window last week. He sets up delivery for Friday 9/11 and says they will call to confirm on Wednesday 9/9. Some customers did mention problems with assembly, though. Not every single glass was wrapped and the cardboard meant to separate the glasses from touching were taped, overlapping each other on the top and not in between, like they should've been. Cb2 is known for sleek, buzz-worthy designs that evoke a sense of downtown cool. I happened upon CB2 during a brunch promotion they were throwing and they had quality wines, the mile of mimosas and some stellar bloody Mary all in a gorgeous setting. He did and was told someone would be in touch within 48 hours. They may not be statement pieces, but when it comes to providing a solid foundation on which a room can be built, they hit 500. He also says, "we corrected that and it won't cost you any additional charge" - just to be clear the missing part has to do with the bookcase and we've ordered two of the same ones; each bookcase comes in two parts and I guess one of those parts was missing in the order - not sure why I'm even supposed to buy another part?! If anyone is looking for the best furniture and decor,this is the right place.Yes it is a little expensive but you get what you pay for.Just today I got some amazing very original espresso cups from there,and I could be happier with my purchase -what a stylish cups made in Poland,not in China! Cb2 is known for sleek, buzz-worthy designs that evoke a sense of downtown cool. Meh. The reason I am only giving it 3 stars however is the company has an unusual policy that if you buy something online, even if it is defective, you cannot return it to the store. The store is two levels so take your time when you're shopping around. . It was a pickup and never even scheduled as a delivery! Then, expand your storage options throughout the home with bookcases, storage cabinets and even entryway furniture to help corral shoes and cold-weather accessories in the foyer. On the day that I came to the store to pick up my order, I decided to look around to see if I can find myself a new vase or pot. The salespeople are always very helpful with any questions or concerns you might have. Furniture Starting at $199 Shop All (157) Shinola Runwell Wood Frame Sofa Clearance $1,999.97 reg. They're made in Poland, in Krosno, a town comprised mainly of glassblowers. The whole experience was lovely and at the same time made me feel like an adult. The only bummer about this store is that I find that often I see a cool item/furniture in their store, and it's out of stock for several months. Looking for used Crate and Barrel furniture? It's a much more modern and young Crate & Barrel. Needless to say, with the mirror being almost as tall as me, before I even got to my car I tripped on it and completely smashed it. Some of the staff members are a little snobbish but everything else is perfect. They fix my bill and she hands it and says "here you go". We returned a bike rack and instead of having the entire credit go back on the credit card, they gave us back 30 cents in cash and the rest on the card. Because there is no possible way to figure out who sent the gift. They also occasionally have floor sample sales, which are totally amazing and awesome. Gently Used Restoration Hardware Furniture | Up to 50% off at Chairish Nice store, but they pretty much focus on furniture and home accessories. Whether youre purchasing a piece located in San Francisco, New York, or Austin, our shipping partners pick it up from the seller and deliver it directly into your home.
Disneyland Corn Dog Calories,
How Long Does Covid Fatigue Last,
Tattoo Shops Southside Chicago,
Articles D