This article appears in the February 2018 issue of Charlotte magazine. Executive suites cater to the business traveler and leisure guest, featuring both a separate living area with views of Uptown Charlotte and state-of-the-art technology. Your email address will not be published. I had great meals at Fin & Fino, Haymaker, La Belle Helene, and the Asbury. Awful, embarrassing experience, Holiday Inn Charlotte University, an IHG Hotel, Grand Bohemian Hotel Charlotte, Autograph Collection, Embassy Suites by Hilton Charlotte Uptown, Hampton Inn & Suites Charlotte / South Park at Phillips Place, Woodspring Suites Charlotte University Research Park, Homewood Suites by Hilton Charlotte Ballantyne, NC. Tripadvisor performs checks on reviews. In Charlotte I have stayed at the Grand Bohemian, Marriott City Center and JW Marriott. Customers arriving from outside of the United States should review government travel guidance to confirm eligibility and requirements for travel. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The locker room and sitting rooms were well appointed, but they did seem a little bit brown and outdated just saying. We knew when we purchased the spa package and massages the hot tub was broke already so I'll leave that here. We will definitely return. I walked out of there relaxed, zen and fully pampered. Monday - Thursday 9 a.m. to 4 p.m. First of all, it took them 3 days to even call us back for an appointment. Try Timed Out Escape in Ballantyne, District 57 near Wesley Heights, or Exit Strategy with multiple Charlotte area locations. I also love sitting there feeling the beads of sweat forming on the skin. I had never been to the hotel or the spa before, and I was very excited about this opportunity to get some pampering in such a luxurious setting. Booking not found double-check your booking number and PIN then try again. Taxes and fees that are shown are estimates only. This was our second stay at the Ritz Carlton and it exceeded our expectations. It may have been my favorite room, outside of the salt room. All rooms are equipped with a work desk, and coffee/tea facilities. First of all, it took them 3 days to even call us back for an appointment. I wanted to book in advance but was told this was not possible and that it was necessary to. I was told that theyre planning a renovation soon, and that would make sense, because it does seem like they need some updating of the aesthetic. Bathtub Rooms Executive Annie really made a huge difference in making sure things were largely perfect from that moment forward. After I called she realized what floor we were on and knew the machine was out of order so she sent someone with ice.Veda has also been amazing! And when I was there, the pool was basically empty (other than one other couple and a mom/daughter). The Lobby Lounge, K Lounge, offers light meals and drinks, while The Punch Room is a speakeasy with craft punches and cocktails as well as artisan-crafted small plates. AWAKEN THE SENSES AT THE RITZ-CARLTON SPA, CHARLOTTE Find Serenity in Charlotte Online Appointment Spa Menu Reserve by Phone For information or to reserve a treatment, please contact the spa at (704) 972-4370. Finding outlets to charge devices was like getting blood from a stone and the in-room charging station at the desk did not have a working charger for iphone. Moreover, it also has a swimming pool, a whirlpool, a fitness center, a nail salon, and a Himalayan pink salt room. Enjoy breathtaking views of the Queen's City from our penthouse location. ft. of meeting space and an innovative Design Studio for planners, Urban Garden with three settings for weddings, meetings and social functions, 10-foot ceiling and floor-to-ceiling windows with city views, Bathroom sanctuary with flat-screen TV, plush robes, dual vanities and separate tub and shower, Nespresso gourmet coffee and tea presentations, More than 12,000 square feet of meeting and event space, Penthouse-levelThe Ritz-Carlton Spa, Charlotte with spa treatments, a pool, fitness center and other amenities. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. We already had dinner reservations AND after the negative interaction I had, I did not want to risk being embarrassed again.This stay was not worth the money spent!! I ordered my lunch at the spa front desk and was told it was a minimum of 45 minutes until it was ready but they didnt give me an exact estimate. Then to top it off, the food was absolutely TERRIBLE. I do believe punch room may still be there as well and that is a nice cocktail bar as well. She felt like royalty staying here. Nearby attractions include Queen City Rides (0.2 miles), Belk Theater at Blumenthal Performing Arts Center (0.06 miles), and Discovery Place Science (0.2 miles). This lets us know our reviews come from real guests like you. We both heard the noises all night. By the way, the massage took place on the floor above the womens lounge, and this is where the other special-access amenities were located. The hotel left on the dining room table a very generous welcome amenity of chocolate covered strawberries, chocolates, and wine, not to mention a not insubstantial charcuterie plate. The Ballroom is the largest meeting space at this Uptown Charlotte hotel, with space for up to 500 guests. I loved having this solo day to myself, and I would absolutely be down to do another one again one day. Own or manage this property? I found that the set-up of all the spa stuff was actually a little confusing at first, because everything was in a different room even though it had been explained to me. Five Star Hotels in Charlotte, NC - The Ritz-Carlton The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. The service and friendly service from Mike, Destiny, and Angela are top notch. Please enable JavaScript in your browser to submit the form. Luxury Hotels in Charlotte, NC - The Ritz-Carlton They have INCREASED their prices alot to compensate the money the business has lost. The Ritz-Carlton Hotel Company, L.L.C. The suite we had was great and the bed was typical of the Ritz-Carlton, divine. If you're doing any downtown activities the location is perfect and if you need something during your trip there's a Walgreens and a CVS across the street along with a station on the Charlotte Light Rail. Inspired by a 19th-century speakeasy, The Punch Room offers 37 seats and a menu driven by local fruits, herbs and vegetables. The salt room, jacuzzi, relaxing room, and the steam room are closed. Which room amenities are available at The Ritz-Carlton, Charlotte? endstream endobj 61 0 obj <>>>/Filter/Standard/Length 128/O('HJ_R9NG%NN. I definitely plan to stay at the Ritz-Carlton Charlotte again whenever in town. I am extremely disappointed in our experience compared to my previous . Contributions should be appropriate for a global audience. We greatly appreciate having you visit The Ritz-Carlton, Charlotte and look forward to your next stay. The site to which you will be transferred is not part of the The Ritz-Carlton website and the presence of this link on the The Ritz-Carlton website does not mean that The Ritz-Carlton Hotel Company, L.L.C. As I often say, service isnt just about getting it right the first time but also about recovering when things inevitably go awry. Annie also left me a fragrance and pen package as another apology before she left for the holidays. (Only true blackout shades werent.) They have INCREASED their prices alot to compensate the money the business has lost. Good Morning Sal_Paradise, Thank you for such a comprehensive and respectful review of the hotel. On the day of my appointment, I went to the Ritz in the morning and was ready to spend a good portion of the day there. The Spa & Wellness Center at The Ritz-Carlton, Charlotte incorporates treatments utilizing 100% organic products and also features a bromine-treated swimming pool designed to avoid the effects of traditional harsh pool chemicals. See thePrivacy Policyfor details. While the facilities were certainly nice, the massage itself reminded me that I was in an extra fancy spa. Starting with valet they were very nice and attentive. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. Bravo Destiny, Mike and Angela you all truly live up to the Ritz Carlton brand promise. Sometimes were so excited to get more that we dont stop to realize that we dont always need it. Conveniently located restaurants include The Capital Grille, The King's Kitchen, and Rooster's Wood Fired Kitchen. 201 East Trade Street. You know what I mean? And I knew my gift card would cover it. On checkout I mentioned the water issue and my parking was waived which I thought was fair. 28202 By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Nestled on the 15th floor of the Uptown Charlotte hotel, The Punch Room showcases the artistry of mixology in a refined space. Dear MsHellfire, Thank you for taking the time to let us know about your experience while staying with us. 28. When I checked out of the far superior JW Marriott Charlotte (a property superior to the Ritz Carlton by a factor of approximately 6000) I tried calling for the car but was told that there weren't any valet staff available to get me at that time. Then to top it off, the food was absolutely TERRIBLE. This property has taken extra health and hygiene measures to ensure your safety is their priority -, Parlor Suite, 1 Bedroom Suite, 1 King, Sofa bed, 1 Bedroom Executive Suite, 1 King, Sofa bed, City view, 1 Bedroom Executive Suite, 1 King, Sofa bed, Garden view, 1 Bedroom Executive Suite, 2 Queen, Sofa bed, Garden view, Destinations, properties, even an address, 1728350,1726110|2,1718430,1721720|3,1716160,1720070|2,1718400,1727980,1726110,1720070,1718400|2,1728350|2,1709670,1721460,1708660,1716160|6,1728180,1728620,1715610,1728350|4,1709670|3, Personal or sensitive info (e.g. Michael Matthews Director of Sales & Marketing michael.l.matthews@ritzcarlton.com, Amazing Ambassador upgrade to Ritz-Carlton Suite amidst a wonderful luxury stay, My recent three night award stay at the Ritz-Carlton Charlotte (allowing me to see the Jumpman Invitational UNC basketball victory over Michigan) was pretty impressive with an upgrade to the incredible 2900 square foot Ritz-Carlton Suite, outstanding service and service recovery, great F&B, and perhaps the best air conditioning Ive ever had! The fact that the front desk called ahead when we checked in was proof they had an appointment for me. 47 m And on a weekend, it took me no time at all to get there just about 20 minutes from where I live in South Charlotte (in Ballantyne). But it jumped up to $200 for just a basic massage. It was a stress-free situation, from beginning to end. It was totally what I had hoped and for more. They were picked up and I was told that they would be returned outside the door. Belk Theater at Blumenthal Performing Arts Center. Discover luxury designed for the urban traveler in newly-reimagined guest rooms and suites. I regularly visit other comparable spas (e.g. I knew something was up already before we even arrived. The Ritz-Carlton, Charlotte is 0.6 km from The NASCAR Hall of Fame. Then to top it off, the food was absolutely TERRIBLE. Each review score is between 1 and 10. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. A room with showers. Learn how your comment data is processed. It was full of big cozy couches, chunky rugs, small tables, thick throw blankets, soothing hums, dark lighting and even a small salt lamp. I would have brought my own food if we knew it was going to be this bad. The food and service were both outstanding. Room service is available 24/7. The penthouse-level fitness center enhances the Spa experience, complete with state-of-the-art equipment and panoramic views of Uptown Charlotte. Hi Joanna! The biggest negative of the stay and the suite was that the outer door doorbell didnt work at all, and the inner door doorbell didnt ring loudly enough to be heard well in the bedroom or at all in the master bathroom causing a bit of confusion and lots of frustration when the engineer, room service, or housekeeping came a calling. Charlotte Spa Resorts The Ritz-Carlton, Charlotte. The Ritz-Carlton Charlotte is in an urban setting, and the exterior is nothing exciting. This was only my third RC stay but the amount of elite recognition here was phenomenal. Bathtub Luxury Spa Retreats Experience True Relaxation The instinct to retreat, to escape, is one often ignored. Restaurants and bars:BLT Steak and K Lounge. Also, when a customer is booking they should go over the price increase especially for long time customers. That means I definitely have another visit in the future, and next time I want to try a facial. Reflecting the hotels elegance within the area, the boutique offers a variety of accessories and gifts including The Ritz-Carlton branded items, prints from local artists, and various cultivated elements such as candles and fragrances from Antica Farmista, and more. I mean, who doesnt enjoy spa water? As you can see, there was nothing truly dire, it just wasn't an exceptional stay warranting high end reputation and price point. NC Contemporary dcor and reimagined rooms and suites encourage an urban getaway to The Ritz-Carlton, Charlotte. We reserve the right to charge guests the cost of rectifying damage that includes but is not limited to smoking and or hotels property (room and furnishings). The open bar in the room was really unique and i dont think the prices we that outrageous. The front desk woman was so apologetic and even reached out to the spa manager to try to have a masseuse come in that night for me. Fun fact: If you go on a weekend, you need to spend $100+ at the spa to access all the amenities with a special pass. Room was really nice, we had a parlor suite on the 12th floor. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. But it would have been nice if there were instructions on the room, in case I did miss something. The Ritz-Carlton Hotel Company, L.L.C. Wifi worked well and the technology in the room was good too. Staff is very friendly but amenities are lack luster for the price. The Punch Room is available for private functions. Spa and Salon Hours of Operation #ritzcarlton #charlotte #ritzcarltoncharlotte #suiteupgrades #ritzcarltonsuite #presidentialsuite #goheels #earlycheckin #latecheckout #aircon #bltsteakhouse #kingofaircon #hisroyalcoldness (For the record, the going rate for the Ritz-Carlton Suite is $8,500 per night, making the upgrade value for this stay a cool $25,500. View Treatments. Ritz Kids programming Hidden Wine retail boutique Top room amenities include a minibar, air conditioning, and a flat screen TV. If you stayed at this property through Booking.com, you can write a review. Yes, The Ritz-Carlton, Charlotte offers airport transportation for guests. We also really like the pool and gym. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Upon arriving, obviously the hotel is beautiful and we've ate at BLT several times before, it's great. Both a boutique and a tasting room, Hidden Wine offers a curated selection of bottles and tastings paired with cheese. I found the quiet salt room very relaxing, and I chilled in there (alone) for 15 minutes. The Punch Roomavailable for private events. Ideal for a post-dinner cocktail, The Punch Room offers a view over downtown Charlotte and upscale lounge seating. yikes! Hotel rooms and suites reflect the contemporary touch of designer Alexander Julian, who looked to Charlottes culture for inspiration. Service was wonderful, they even knew our name when we walked in which was interesting given i don't remember giving it to the valet. The Ritz-Carlton Spa, Charlotte: The Ritz-Carlton Spa, Charlotte: Our Uptown Charlotte hotel offers a 13,000-square-foot The Ritz-Carlton Spa, Charlotte a true urban retreat in the heart of Downtown Charlotte. We stayed there for our wedding anniversary. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I knew something was up already before we even arrived. These opinions do not necessarily represent the views of Booking.com. Facilities include an indoor pool and spa. Basically what you expect at a Residence Inn except that Residence Inn staff are more customer-centric. The Ritz-Carlton is known for exceptional service, and I felt that there was always someone asking me how I was and helping me. We had dinner reservations and when we returned our room had been tidied and there were rose petals on the bed in the shape of a heart, along with two little chocolates. A member of the hotel also called me to see if they could arrange a welcome amenity for me. #AmbassadorStatusMatters The hotel chat also confirmed my checklist would be properly handled, and that Id been granted #earlycheckin and #latecheckout. ), my appointment "disappeared". We walked back out the room and went to find my massage room when another lady that was standing there yelled at us. Sincerely, Michael Matthews Director of Sales & Marketing The Ritz-Carlton, Charlotte michael.l.matthews@ritzcarlton.com, Extended Stay America Hotels in Charlotte, InterContinental (IHG) Hotels in Charlotte, Hotels near Belk Theater at Blumenthal Performing Arts Center, Hotels near Studio Movie Grill (Epicentre), Hotels near Johnson & Wales - Charlotte, NC, Hotels near Central Piedmont Community College, Hotels near Carolinas College of Health Sciences, Hotels near Queens University of Charlotte, The Westin Lagunamar Ocean Resort Villas & Spa, Cancun. A Look Inside Ritz-Carlton's Salt Room - Charlotte Magazine A damage deposit of USD 200 is required on arrival. Upon check-in photo identification and credit card are required. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. Review of The Ritz-Carlton Spa in Charlotte (and what to expect when This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If youre in the Charlotte area and want to buy a gift for someone, may I suggest a gift card to The Ritz-Carlton Spa? Providing the highest level of hospitality is our number one priority and Isincerely apologize for failing to meet your expectations. Not really fair for the customers since the amenities are not all even open. Very classy and most unexpected. The Spa at the Ritz-Carlton boasts five treatment rooms, including a couple's suite, women's and men's Vitality Lounges, and an Aqua Lounge. American Express. All were significantly better, especially if you have Bonvoy status than the Ritz Carlton. Happy Monday to you, friend! Room service was always quite tasty and pretty prompt especially after the first day when we finally got the doorbell and delivery issues sorted. Please note that all Special Requests are subject to availability and additional charges may apply. The Charlotte hotel, opened in late summer 2021, is no exception. This did not disturb me too much and I found the mattress overlay to be plush and comfortable. I love to help you live a balanced life with no extremes, making sure you never skip a rest day. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. All rooms are equipped with a work desk, and coffee/tea facilities. Does The Ritz-Carlton, Charlotte offer any business services? Absolutely delightful. 0 The hotels location in Charlottes Uptown neighborhood places guests in the citys hub for arts and culture. Plus, it was cool to look out on Uptown Charlotte from the spa windows. It's close to I-77 and I-277 so getting around is easy but be aware there are often delays on those roads. Accessible guest rooms with a 32-inch wide opening and accessible route, Service animals allowed for persons with disabilities. Uptown's The Ritz-Carlton's in-house Spa & Wellness Center features a Relaxation Room and an Aqua Lounge, with massage therapists offering tranquil stress-relieving sessions. expressly disclaims any duty or obligation to review or correct any of the contents of such website. Overall, really nice stay and excellent experience. We had a long layover in Charlotte and stayed overnight. Not really fair for the customers since the amenities are not all even open. And theres a nice refreshment stand with water, fruit-infused water, hot tea and trail mix. First of all, it took them 3 days to even call us back for an appointment. Thanks for reading my review of The Ritz-Carlton Spa in Charlotte. Annie and the rest of the staff then made it a pretty flawless stay and absolutely took care of me in every way possible. The BLT Steak serves breakfast as well and they have room service available until Midnight. Please see our partners for more details. Best Hotel Spa Winners (2021) | USA TODAY 10Best The Ritz-Carlton Charlotte is located in Uptown (which is Charlottes downtown) on Trade Street. As others have indicated there was car noise from the street and I was on the highest floor. Once I arrived at the spa, I got a tour of the facilities by the friendliest and most helpful locker room host, then I changed into my robe and went straight to the amenities. Without the service, delivering on special touches and a nice property, you really have to question the ethics of charging the room rates they do. Respect the privacy of others. Find out moreabout meand stay awhile! Staff was limited but very helpful. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. And boy, did I need a massage. with screws and loose tiles welcoming you to sit and relax. b%q)QiH*%@Ub=Yds!eu x LvfDq$"kCQU6zBR;j&7{o? Even entry level rooms here are huge at 500 square feet, We had a great experience at this Ritz. It is an expensive hotel, but you get what you pay for. 86 0 obj <>/Encrypt 61 0 R/Filter/FlateDecode/ID[<90EB66DFC56C244A8AD013588AC3F3B9>]/Index[60 72]/Info 59 0 R/Length 130/Prev 307611/Root 62 0 R/Size 132/Type/XRef/W[1 3 1]>>stream As a spa guest, you get a nice robe and slippers to wear around. video of my experience at The Ritz-Carlton Spa in Charlotte, head here, Review of the Museum of Illusions in Charlotte, A look at two years of living in Charlotte (after moving from California), If you want a Saturday service, plan to book weeks in advance, Consider going on a weekday or a Sunday so you have more of the amenities to yourself, Use the free valet parking for spa guests rather than looking for street parking, Arrive a couple hours early and stay a couple hours late to enjoy all the Ritz amenities, like the dry/hot sauna, salt room, relaxation room, pool, fitness center and more (you need to spend a certain amount to access the relaxation room, pool and fitness center, but the sauna and salt room are included with any service), Bring a book, headphones, workout clothes, a bathing suit and some cozy clothes to change into after your services so you dont have to hurry off and can try everything, If you plan to have lunch, order early, because the kitchen could take a while, Bring cash for extra tips for the spa attendants and valet attendants too, Plan to pay a premium for your services and food, remembering that The Ritz-Carlton is not cheap, but youll hopefully be happy with your return on investment. We love to spa day and for the price, I'm sure you can figure out that 2 massages, food, and parking isn't far from a thousand bucks after tips, it's not worth it. Try again. Required fields are marked *. The rooms at The Ritz-Carlton feature a modern and elegant interior. I knew something was up already before we even arrived. And it was there that I decided I would write a review of The Ritz-Carlton Spa in Charlotte. I dont think Ive ever had such tremendous air con anywhere before. Unfortunately we stayed at this lovely hotel during the virus pandemic. Locally-cultivated herbs garnish dishes and cocktails at upscale lounges, while honey sweetens selections at the dessert bar. Yes, its totally a luxury, but thats why something like this would make a perfect gift. What are some of the property amenities at The Ritz-Carlton, Charlotte? Get lost in one of the five treatment rooms for an excuse to extend your weekend of pampering. I am extremely disappointed in our experience compared to my previous visits over the years. However, my lunch was prepared quickly, because when I was heading up to the pool, there was already someone there setting up for me and they were looking for me. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The hotel reached out several days in advance to touch base and see if we had any questions and made several restaurant recommendations that were close by for lunch. COVID-19 updates and what to expect at our hotel, Renovated luxury hotel accommodations with views of downtown Charlotte, Bi-level penthouse spa with organic treatments, a salt room and Aqua Lounge. ft. of meeting space includes the Study, ideal for intimate gatherings of 15 guests. This is not something Id do for myself, so I was extra appreciative. I am all about supporting businesses in need but to me this was extremely a waste of money. If you want to request something specific, you can do that after you select your rate. And a bunch of separate sitting rooms too. Unwind in upscale suites complete with local touches, an elevated beverage experience, and carpets inspired by a North Carolina designer. I felt a little strange going from floor to floor in my robe, but it seemed like it was all part of the experience, so I went with it. Here's how to experience a day at The Ritz-Carlton Spa for $45 - Axios YES! Both of our stomachs were funky after we left. And dry saunas (which can be anywhere from 150 to 195 degrees Fahrenheit) are great for promoting recovery and improving circulation and I love that post-sauna feeling so much. But I guess I paid for the experience, and I did get that. I didnt experience that at the Ritz. Taxes and fees that are shown are estimates only. The locker attendant was great! I do think the spa is busiest on Saturdays though, so I just got lucky I was there on a Sunday. Each dining experience offers a taste of NC cuisine in this Uptown Charlotte hotel. Room was ok, air conditioner was not operating properly so very warm all night. The only other negatives were the subpar WiFi speed (18-20 Mbps up and down is pretty weak for a luxury hotel), subpar lighting in the vast living room and bedroom living room space (the hotel brought up to extra lamps to help), and the bedroom curtains didnt extend quite enough to provide true blackout. I did like the soaking tub and standard Diptyque products in the bathroom. K Lounge welcomes residents and visitors alike to this Uptown Charlotte hotel, showcasing live music, a Mule and Mimosa Bar and locally-inspired dishes. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay. Your experience you described is below our standard. Guests are required to show a photo ID and credit card upon check-in. Charlotte, Plenty of room with a separate sitting area. What are some restaurants close to The Ritz-Carlton, Charlotte? Check your booking confirmation email to find your booking number and PIN.
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