Kind regards, Your feedback will be escalated to the departments manager for investigation. King George Hospital. Middlesex Hospital - Wikipedia Camelia Instagram, 2023 The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. The work undertaken within this review will go some way to identify clinical and financial outcomes of the service, prevalence of conditions, prevention rates and if the needs of patients from diverse, hard to reach ethnic minority language groups and those with a need for British Sign Language (BSL) or visual impairments are realised. Kind regards, Some patients may return the following day for further investigations and treatment. West Middlesex Hospital. PALS e-mail: chelwest.wmpals@nhs.net West Middlesex Hospital - West London NHS Trust 232 0 obj <> endobj Ambulatory emergency care unit: 01284 713541, Ambulatory emergency care office: 01284 713785, We are located on the Groundfloor of the hospital. Barnet General Hospital. The professionalism and care I had was superb right from a and e staff to ward staff from my consultant through to food and drinks staff. Charing Cross Hospital 020 3311 5144 (Reception) 020 3313 0734 (Referrals) St Mary's Hospital 020 3312 3196 (Reception) 020 3312 3197 (Referrals) Visitor Information . The liaison psychiatry service is also available here. 267, 117, 110 and H28 buses. Despite chronic understaffing and overcrowding, everyone from the receptionists to the nurses and doctors were excellent. Ambulatory Care Services - Participants I am really pleased to read that you received brilliant care throughout your time at the hospital. Unprofessionalism and lack of care towards our patients is something that we don't tolerate; as we take pride in putting our patients first and displaying kindness. To view the report, please click on the link below: In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital. dhYUK 9`nZ&vD. 0 University Hospitals Coventry & Warwickshire NHS Trust Guys and St Thomas' Hospitals NHS Foundation Trust Royal Cornwall Hospitals NHS Trust University Hospital of Ayr To register your interest and find out more about joining, please email aec@nhselect.org.uk West Middlesex University Hospital is part of Chelsea and Westminster Hospital NHS Foundation. Imperial College Healthcare NHS Trust | Ambulatory emergency care The Patient Experience Team. TW7 6AF, Services provided by West London NHS Trust, Freephone 0800 328 4444 mental health helpline, Child and adolescent mental health services referrals, Child and adolescent mental health services (CAMHS). West Middlesex Hospital Services provided by West London NHS Trust Liaison psychiatry Perinatal mental health services. St Mary's Hospital. (Main entrance,walk as far as you can down main corridor, turn left, walk to end, turn right and the doors to AEC are located on the left-hand side half way down the corridor, next to the chapel.). Brentford Workhouse Infirmary (1896 - c.1920) West Middlesex Hospital (c.1920 - 1931) West Middlesex County Hospital (1931 - 1948) West Middlesex Hospital (1948 - c.1980) Address. trailer Routes 110 and 481 stop within the grounds of West Middlesex Hospital, close to the entrance for the Urgent Care Centre. West Middlesex University Hospital serves patients in the London . Resuscitation CW Events | Eventbrite Eligible cohorts include: (1) adults aged 75 years and over (2) residents in a care home for older adults (3) individuals aged 5 years and over who are immunosuppressed. From the receptionist to the nurse and the doctors, staff were rude, showed no compassion and quite unfridly. The Patient Experience Team, Where in the most part staff were ok one nurse was very indifferent and uncompassionate to my husband. Ambulatory Emergency Care Report - September 2015. Epidural analgesia for children and young people, Oral morphine (Oramorph) for children and young people to take home, Support after discharge: Neonatal Community Outreach Team, The Cheyne Child Development Service - Pre-school Social Communication (SCD) Assessment Pathway, The Cheyne Child Development Service - School age Autism (ASD) Assessment Pathway Parent Information, Cheyne Child Development Service - Information for parents, Cheyne Child Development: while you wait leaflet - Pre-School Age (Kensington and Chelsea and Westminster children), Cheyne Child Development: while you wait leaflet - Pre-School Age (Hammersmith and Fulham children), Cheyne Child Development Support Leaflet - For parents who have a child with a diagnosis of Autism Spectrum Disorder: pre-school age, Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (All boroughs), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Hammersmith & Fulham), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Kensington & Chelsea), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Westminster), Cheyne Child Development: While you wait leaflet - School Age (All boroughs), Cheyne Child Development: While you wait leaflet - School age (Hammersmith & Fulham), Cheyne Child Development: While you wait leaflet - School age (Kensington & Chelsea), Cheyne Child Development: While you wait leaflet - School Age (Westminster), Care of your synthetic cast - Information for childrens fracture clinic patients, Before and after your procedure (children 16 and under), Advice for patients who have been tested for Mpox, Intermittent Pneumatic Compression to Reduce the Risk of Venous Thromboembolism, Advice following Dermatology Skin Excision, Referring to Chelsea and Westminster Hospital, Referring to West Middlesex University Hospital, Friends of Chelsea and Westminster Hospital, Big shout-out for our midwives, nurses and ODPs, Research, Innovation and Quality Improvement (RIQI), We also run a nurse-led service on Saturdays and Sundays from 11am2pm . We as a Trust take pride in being open and honest with our patients, as well as demonstrating unfailing kindness. I hope your Husband is doing better and I wish him a speedy recovery. Camelia I am happy to read that you had such a wonderful experience and will be sure to feed your kind words back to the A&E department. I am sorry to read that you had such a bad experience. Westminster Magistrates' Court The liaison and diversion service is based at Westminster Magistrates' Court. Outstanding service all round. Acute medicine is delivered through three co-located units Acute medical unit, including 8 beds for rapid assessment by the medical team after presentation to ED and a further 31 beds for short staying patients (48 hours) Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC) Our Hospitals. Queen's Hospital. All patients are then seen by an advanced nurse practitioner or junior doctor, before being seen by a consultant who specialises in acute medicine. What a good service and a brilliant team. Thank you for the care and kindness I received in EPU. o! PALS e-mail: chelwest.wmpals@nhs.net 100 Years of West Middlesex - CW+ Contact us | LNWH We will inform the department of your pleasant feedback. It was a positive experience despite my pain, and the tremendous difficulties facing the staff. 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Depending on the site, bookings can either be made via the National Booking System or through the sites own booking system. 0000000805 00000 n Our ambulatory emergency care (AEC) service provides same-day, consultant review for patients with urgent or emergency health problems without the need for attendance in A&E. . West Middlesex University Hospital | Isleworth Homepage Chelsea and Westminster Hospital NHS Foundation Trust Our Hospitals - North West London Pathology Reviewed admission and discharge data, identifying prevalence rates, financial impact indicators and speed of service. xb```b``Vf`f`ef@ aV daHl `W!1*|Zhzi[a?vxM+r)v )((be2%@cU startxref 100 Years of West Middlesex. Accident & Emergency | North Middlesex University Hospital Review titled Outstanding care Rated 5 stars out of 5 by Anonymous - Posted on 12 April 2023 I went to A&E around 5am on a Sunday with severe abdominal pain. 0000000985 00000 n Chelsea and Westminster Hospital. Please let us know if you agree to all of these cookies. I want to thank you so much for the incredible care I received in a&e. In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital. Overview - West Middlesex University Hospital - NHS 2 VU8m2mM}R@ @ NHS England Ambulatory emergency care guide: same day emergency care NHS Jobs - Search Results aec west middlesex hospital chelwest.wmpals@nhs.net Close menu. The receptionist I encountered was rude and unprofessional. We are extremely busy in our emergency department so please use our services wisely. The AEC unit provides same day assessments including blood tests, electrocardiograms (ECGs) and radiology investigations. However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. PDF NHS OH providers for health clearance to join the National Performers Why is hand washing so important on the Neonatal Unit? Best wishes, Thank you for taking the time to feedback your experience from your recent attendance at West Middlesex hospital. West Middlesex University Hospital We are located in Outpatients 1 at the front of the main hospital building, next to the WHSmith shop. Instagram, 2023 Our locations :: West London NHS Trust The Care Quality Commission (CQC) is the independent regulator of health and social care in England. The trust operates at two acute sites: Chelsea and Westminster Hospital and West Middlesex Hospital. The Patient Experience Team. 240 0 obj <>stream I noticed some of the other team members, like the technicians, were also really lovely and on the ball with sorting so many things. Across our three programmes we have worked with over 150 organisations. We provide a comprehensive, multi-disciplinary accident and emergency (A&E) and urgent treatment centre service in our modern buildings. We do not tolerate unprofessionalism and rudeness from our staff, I sincerely apologise for the lack of care and understanding provided overall. Our services run: Mon-Fri, 8am-8pm We also run a nurse-led service on Saturdays and Sundays from 11am-2pm - learn more about this service T: 020 8321 5966 Hyperemesis gravidarum treatment in AEC Cancer services We are an award winning organisation providing care at two main hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitaland a number of community-based services across London, such as sexual health and HIV clinics. Kind regards, H\M Nearest train stations areIsleworthstation whichis approximately 15 minutes walk and Syon Lanestation which is approximately 10 minutes walk. Charing Cross Hospital. ")U!3] 7W0x'^jz[!VSsZab$x9[Z#q)'*5HiGm-F;pLMTks=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^?hz?n(3 n#]MW:$4T"W h`)!Qmo,W lDfDVPvE&>R0"u7{:_g3EGCS`qWcTt(*yQ&hI%Euv,eYcN,-o -" $L 4G%TU^zB~[M1 Reviewed information available to the community about the service. Norfolk & Norwich University Hospital NHS Trust Workplace Health & Wellbeing Level 1 20 Rouen Road Norwich NR1 1QQ 01603 287035 . West Middlesex Hospital The perinatal mental health service, which helps pregnant women and new mums with mental health problems, is offered at West Middlesex Hospital. How to get to West Middlesex Hospital Nearest train stations are Isleworth station which is approximately 15 minutes' walk and Syon Lane station which is approximately 10 minutes' walk Nearest tube station is Boston Manor. West Middlesex University Hospital Isleworth European Paediatric Advanced Life Support (EPALS) 17-18/05/2023 European Paediatric Advanced Life Support (EPALS) 17-18/05/2023 Wed, May 17, 08:00 Chelsea and Westminster Hospital London 604.79 Newborn Life Support (NLS) - Chelsea & Westminster Hospital 08/06/2023 The nurses were all really kind and skilled and I felt they cared for me each step of the way. There is a pay and display car park with bays for blue badge holders. Instagram, 2023 O-Block Therapies Centre (WMUH) - HRCH xbbRe`b``3 c Why is hand washing so important on the Neonatal Unit? I was very anxious and her whole approach was so kind and genuine. %%EOF West Middlesex University Hospital The doctor was brilliant at communicating everything and made a special effort to reassure me about my pregnancy. West Middlesex Hospital Ambulatory Emergency Care (Tue-Thu) T: 07825 422 536 E: caw-tr.adocwestmid@nhs.net Medical photography Pathology services Pharmacy Theatre services Treatment Centre Anaesthetic services Burns anaesthetic service Children's anaesthetics Adult intensive care unit (ICU) Support for patients Patient information/downloads We do not tolerate unprofessionalism and rudeness from our staff. Details: West Middlesex University Hospital, London (AEC) staff were not always able to follow up patients requiring urgent investigation or ongoing . You must live or work in Hounslow or have been a recent inpatient at West Middlesex Hospital. Visited Accident and emergency services on April 2023, Report review titled Outstanding care as unsuitable, Dear writer, The Ambulatory Emergency Care Unit is located in Outpatients 1 at West Middlesex University Hospital, Twickenham Road, IsleworthMiddlesex, TW7 6AF. Local buses: If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team: Instagram, 2023 Contact Chelsea and Westminster Hospital T: 020 3315 8211 West Middlesex University Hospital T: 020 8321 5919/5283 Leaflets and information Participating organisations for each programme are listed below: Sites who are currently involved, or have taken part in, the accelerator programme are: To register your interest and find out more about joining, please email aec@nhselect.org.uk, We use cookies to give you the best browsing experience on our site. Hammersmith Hospital. We will make sure to inform the departments of your wonderful feedback. Patient experience Manager, review titled Wonderful caring and thorough treatment, review titled Not compassionate,rude and unfriendly. 0000001132 00000 n Patient Experience Co-ordinator, Exceptional care from a &e team on duty in morning of Fri 14th April following my dislocating my shoulder and fracture of humerus and clavicle.everyone was kind and efficient and I was even able to go home by 11.30 am, Report review titled Exceptional service as unsuitable, Dear writer, All the best, Receptionist could talk on their mobile phone whilst checking you in. West Middlesex University Hospital has not yet replied. They told me the waiting list is 8 hours .So what kind of emergency is this with such a big waiting list.And its first time like this . Central Middlesex Hospital Ealing Hospital Northwick Park Hospital St. Mark's Hospital Your outpatient appointment Blood tests Online appointments Your online appointment letter Change my appointment Picking up medicines Your planned procedure or endoscopy MyPreOp questionnaire During your stay Mealtimes, food, and menus Haematology Chelsea and Westminster Hospital NHS Foundation Trust If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team at: Thank you for taking the time to feedback your experience. Ayana Visited Accident and emergency services on March 2023, Report review titled Worst practice as unsuitable, Dear writer, endstream endobj 233 0 obj <>/ViewerPreferences<>/Metadata 40 0 R/Pages 39 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 234 0 obj <>/ProcSet[/PDF/ImageC]/ExtGState<>>>/Type/Page>> endobj 235 0 obj <> endobj 236 0 obj <>stream Epidural analgesia for children and young people, Oral morphine (Oramorph) for children and young people to take home, Support after discharge: Neonatal Community Outreach Team, The Cheyne Child Development Service - Pre-school Social Communication (SCD) Assessment Pathway, The Cheyne Child Development Service - School age Autism (ASD) Assessment Pathway Parent Information, Cheyne Child Development Service - Information for parents, Cheyne Child Development: while you wait leaflet - Pre-School Age (Kensington and Chelsea and Westminster children), Cheyne Child Development: while you wait leaflet - Pre-School Age (Hammersmith and Fulham children), Cheyne Child Development Support Leaflet - For parents who have a child with a diagnosis of Autism Spectrum Disorder: pre-school age, Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (All boroughs), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Hammersmith & Fulham), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Kensington & Chelsea), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Westminster), Cheyne Child Development: While you wait leaflet - School Age (All boroughs), Cheyne Child Development: While you wait leaflet - School age (Hammersmith & Fulham), Cheyne Child Development: While you wait leaflet - School age (Kensington & Chelsea), Cheyne Child Development: While you wait leaflet - School Age (Westminster), Care of your synthetic cast - Information for childrens fracture clinic patients, Before and after your procedure (children 16 and under), Advice for patients who have been tested for Mpox, Intermittent Pneumatic Compression to Reduce the Risk of Venous Thromboembolism, Advice following Dermatology Skin Excision, Referring to Chelsea and Westminster Hospital, Referring to West Middlesex University Hospital, Friends of Chelsea and Westminster Hospital, Big shout-out for our midwives, nurses and ODPs, Research, Innovation and Quality Improvement (RIQI). rS&cD5Ts6'E7FdU()8GHVe*9:IJWXYZftugvwhijxyz i !1AQa"q2#BR 3br$Csc%4S5&DTdEU' In particular the nursing staff on both wards were excellent especially since it was a difficult period having Easter followed by the doctors strike. JA1dZs:D*=_t _IsYw~#PSSSI I am pleased to read that you received excellent care and will be sure to feed your great experience back to the department. How we can help - The Mulberry Centre The nearest underground station is Hounslow East, which is approximately 1.6 miles from West Middlesex Hospital. Really bad experoence. Chelsea and Westminster Hospital NHS Foundation Trust, Gastroenterology and nutrition (children), Your mental health and emotional wellbeing, Birth preparation/antenatal classes and Padlets, Maternity equality diversity and inclusion, Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC), John Hunter Clinic for Sexual Health (JHC), Dietary Guidance after Intra-gastric Balloon Insertion, Dietary Guidance after Gastric Band Surgery, Dietary Guidance after Gastric Bypass or Sleeve Gastrectomy Surgery, Liver shrinkage diet for Bariatric Surgery, Ramadan and Fasting After Bariatric Surgery, Reactive Hypoglycaemia After Bariatric Surgery, Vitamin and Mineral Supplements After Gastric Band and Balloon Insertion, Vitamin and Mineral Supplements after Gastric Bypass or Sleeve Gastrectomy, Gabapentin for itching, information for children after a burn, Burns outpatient dressing clinicsguidance for parents, Coping with the stress of a traumatic incident, Guidelines for patients with Duoderm dressings, Scar tissue and contracturesinitial stage, Scar tissue and contractureleaving hospital, Caring for your childs new skin following a burn injury, Percutaneous achilles tenotomy in clubfoot (Ponseti method), COVID-19 vaccination guide for people with a weakened immune system 3rd dose PLUS booster, Hearing Aid Fitting - Referral from ENT (WM), Paediatric transition to adult audiology services, Swim moulds policy and collection information, After Removal of Bilateral External Nasal Splint (POP) and Internal Nasal Splint, Removal of stitches from ear area and canal, Thyroid and parathyroid disorders and treatments, How to access sick pay/employment support following hand Injury, Children visiting the intensive care unit, Intensive Care Unit (ICU), information for family and friends, Investigations in the Intensive Care Unit, Role of the physiotherapist in the Intensive Care Unit, Confidentiality of personal informationyour information, your rights. If you continue browsing, well assume youre consenting to our use of cookies on our site. Acute Diagnostic Oncology Clinic (ADOC) - Chelsea and Westminster Hospital Mount Vernon Hospital. Please accept our apologies for your experience. West Middlesex University Hospital (WMUH) is an acute NHS hospital in Isleworth, West London, operated by Chelsea and Westminster Hospital NHS Foundation Trust.It is a teaching hospital of Imperial College School of Medicine and a designated academic health science partner (Imperial College Academic Health Sciences Partnership).
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