This is not the case in our experience with Audley. Working at Audley Travel: Employee Reviews | Indeed.com Hi Catherine, thank you so much for your review I'm so pleased you had a lovely Christmas and New Year with your family, in Vietnam. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest and didn't want to spend our money there. Verification can help ensure real people write reviews about real companies. We arrange trips to more than 80 destinations throughout the world and across each continent. from the word go she was helpful, kind, super organised and knew what and where she was talking about. It is, therefore, imperative that one deal with a highly reputable tour operator, and in the end, Audley was that kind of tour operator. What would you like to experience? Yes, ultimately Audley went over my budget by $400. You pay them to provide you with great experiences. hoping to re book straight away. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. Audley does not in my experience. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. They leave it up to the individual local services they contract with. Once in Bali, everything was seamlessly organized. It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! Find wonderful travel, your way. Included numerous tours, I.e. BBB Business Profiles generally cover a three-year reporting period. We had a wonderful trip! Critical information about hotels or transportation for example was spread out over multiple documents. I cant tell you how much we enjoyed every minute, Not one hiccup. Date of experience: 22 March 2023. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. We've just booked our honeymoon with Audley. Companies can ask for reviews via automatic invitations. }8)Upon arriving at ************ I was told we would have a view of the crater. BBB is here to help. It did not disappoint. Yelp users havent asked any questions yet about Audley Travel. We look forward to working with you again, and to send you on your next Audley adventure!Best wishesAudley Travel - Directors Office. Dear ThomasThank you for taking the time to share your great feedback with us! I suppose after getting $10k from you and us having no recourse they don't really care to follow-through or to ensure that we have a positive experience on our trip. We had used the company on 4 occasions before and knew we could trust them. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. Thank you for taking the time to share your experience with us. For those with travel experience AVOID Audley, you will be disappointed! We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. Audley Travel by Hassled in Hawaii, 13 Feb 2022 Holiday Rating: Beautiful holiday in Hawaii Booked a 16-day trip to Hawaii covering three islands, self-drive. I can highly recommend Mat for travel to Asia and Monty for travel to USA. This was the first time I have used Audley and I will definitely be booking with them again. Reply Report inappropriate content RickyShome London Level Contributor 11 posts 8 reviews We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. At one of the hotels Audley uses, the person at the desk who was helping me with a very confusing Audley-booked excursion mentioned that about half the Audley clients had problems. This is our third trip with Audley. Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! That is why we contacted Audley Travel. We highly recommend this travel company. 2 reviews for Audley Travel, 1.5 stars: 'I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. We met other Audley travellers who were equally delighted with their trips. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. Your specialist will offer you the best available alternatives based on your preferences. We hope to hear from you again when you're ready to start planning your next adventure! Due to the pandemic, we changed our holiday dates and destination three times. We are sorry that you felt that we didn't meet your expectations but we are very pleased that we have resolved this matter with you privately. Audley Travel is a tour operator. I wrote them a three page letter that was never acknowledged. Audley Travel Reviews | Read Customer Service Reviews of www Companies can ask for reviews via automatic invitations. At almost every step along the way we were confronted with problems due to the lack of follow up from Audley. It goes against our guidelines to offer incentives for reviews. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. The guides were superb and took the extra time to answer my endless questions. Audley Travel Reviews: What Is It Like to Work At Audley Travel? We have the emails from our agent promising a refund and yet we did not get a full refund. They are not proactively involved. Audley are recruiting on mass without taking into consideration the quiet periods. Audley Travel Reviews: What Is It Like to Work At Audley Travel? By Audley specialist Lee. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. Audley Travel has an overall rating of 3.8 out of 5, based on over 355 reviews left anonymously by employees. The accommodation was first class, very clean and in good locations. I would highly recommend going with someone else who can make the logistics clear and easy to use. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Not only do we feel this gives you the best experience, it also brings benefits to local communities. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. Hi FinnyBillThanks for taking the time to share your feedback with us. She kept in touch regularly with us and was very helpful in explaining everything. Elyssa kept in touch with us throughout our travels and shared her expertise along the way we were extremely pleased with the service she provided. AUDLEY TRAVEL - 21 Photos & 10 Reviews - 77 N Washington St, Boston, Massachusetts - Travel Services - Phone Number - Yelp Restaurants Home Services Audley Travel 10 reviews Unclaimed Travel Services Closed 10:00 AM - 5:00 PM See hours See all 22 photos Write a review Add photo Review Highlights The site helps people find and schedule diverse travel services, including car rentals, flights and hotels. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. Call one of our experts or arrange a video appointment for ideas and advice. I'll just say I learned my lesson and won't repeat it. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. I signed up for Trustpilot just to write a review at how great this company was to work with even Having just been invited to a wedding in Japan and never having visited the country before, we We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. The advice given was excellent in terms of time of year to visit, locations and what to do. It was full of useless information, but lacking in facts that I needed. Audley Travel organised the most efficient and perfect tailor made itinerary for our family Christmas-NewYear holiday to discover a most inspiring Country and People. Employees in Boston have rated Audley Travel with 3.4 out of 5 for work-life-balance (equal to company-wide rating), 3.4 out of 5 for diversity and inclusion (equal to company-wide rating), 4.1 out of 5 for culture and values (equal to company-wide rating) and 3.4 out of 5 for career opportunities (equal to company-wide rating). We're delighted to hear how well your trip went and we hope you have some wonderful memories from your time in Hawaii. In fact the first flight was delayed. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Once again, Audley Travel remains the gold-standard of holiday planners! Dear Mr TarantThank you for taking the time to graciously update your review. Flawless planning and Natasha has been brilliant in providing information and advice for our very exciting trip to East We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. It goes against our guidelines to offer incentives for reviews. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. We had an amazing trip organized and executed by the Audley team through out South Africa. Mark listened to what wed like to do whilst we were travelling and advised accordingly. Read 5,650 Reviews. even due to COVID. Audley helped us have the best trip of our lives. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! Since the beginning, weve strived to work with local people and businesses in our destinations. Best regardsAudley Travel. Sign up to receive your copy and start planning an unforgettable year in travel. Here are 8 tips for writing great reviews. For their prices, there is no excuse for this. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. Audley Travel Reviews | Read Customer Service Reviews of www Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. Mark listened to what wed like to do whilst we were travelling and advised accordingly. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. His knowledge of Australia and experience booking past trips there was a big advantage for us. Responsible travel is part of Audleys DNA. And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. Hi TimThank you for taking the time to share your kind comments with us. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. All of the tours, including helicopter trips and day cruises were excellent. Audley Travel Traveller Reviews By clicking the box above, you agree that a cookie will be placed in your browser to retain your login detailsForgotten password? We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel.