Details are as follows. We also had heating issues in January, to which my emergency maintenance request was not acknowledged for over 24 hours. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you do not meet this criterion, a guarantor may be required. Wealth Global, we're glad you had such a wonderful experience with us! Hi Nadeem Iqbal, we appreciate your honest review. They've overseen $4B+ in rental real estate for the country's largest REITs, including helping drive Waypoint Homes' "reinvention of renting.". I have kids and we are unable to use the bathrooms and the tub due to the switch is coming up thru the tub! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Date of experience: April 25, 2022. Stl area they only have cardboard houses. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 667 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website 1-star Filter Sort: Most relevant BR Brenda 1 review US Mar 23, 2022 Verified Problems not resolved Problems not resolved. For too long, property management has been something to endure, not enjoy. We would like to have a better understanding about your experience. Our Field Operations Team is on the ground managing the appreciation of your property's value and your residents' decision to renew their lease in your home year after year. Thank you, thank you so appreciated. I was a tenant of Great Jones for 3 years. As a landlord I am so disappointed that I select Great Jones as my property management company. Yes you read me right! Hi Ebony Wallace, we appreciate your honest review. I havent received from Greatjones no information they are unprofessional & scammers. The communication with Great Jones is attached. The bathroom fixtures were old and outdated and I did not damage them. Hi Kaeleii Riser, we appreciate your honest review. So after 2 1/2 months of the "owner not responding to the request," I found a way to reach the owner myself. Hi Shay, we appreciate your honest review. I terminated my contract with Great Jones in July 2022 and am still now having to spend more money to address the same issues and lack of quality workmanship. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Great Jones - Overview, News & Competitors | ZoomInfo.com No tenant should ever be forced to live with rats and this is absolutely unacceptable. They have refused to release the funds they kept in reserve for the properties. Useful. When I finally get a response, my questions are often left unanswered. As a matter of policy, BBB does not endorse any product, service or business. Contact our Indianapolis Leasing Team at leasing@greatjones.co. With an unemployment rate of 2.7%, the city has experienced incredible economic growth. leasing@greatjones.co or (239) 201-2164, Enter your rental property's zip code or city below, Or call us (866) 504-2251 to speak to a portfolio representative. But anywho I do not recommend! If you are being relocated by your company and need a guarantor, you should check with Human Resources to see if the company is willing to provide one. BBB Business Profiles generally cover a three-year reporting period. The General Manager (GM) functions as the professional-in-charge of the specific asset (s) under management . I was able to retract information from our accounting team. We are very sorry to hear about this experience. Attached are sample pictures showing the terrible workmanship including items that were never fixed yet they stated were. I had to pay someone to go back to properly address several issues that supposedly were included in the $8K. My property is located in **********, ** which is where Great Jones operated as my property manager and is why I submitted the complaint there. and after sending registered mail and many phone calls I have never received any accounting of my deposit. When the plumber came there was no leak any longer. Lower costs, higher returns for you. Left four voicemails. By way of example, the bathroomsink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. Anyone can write a Trustpilot review. I do want to let you know that a concession for your time without a/c was approved and will be processed against your move out statement. Again I am requesting before & after picture for each service request. Im very happy they have so many negative reviews. Hopefully this subject can be rectified ASAP. They took over Mgmt of a home I had been renting for years. Great Jones Property Management Reviews - Trustpilot They are money-hungry and the property managers themselves are impossible to get ahold of. With an unemployment rate of 2.7%, the city has experienced incredible economic growth. We use dedicated people and clever technology to safeguard our platform. Feel free to reach out to us if you need anything. Unsurprisingly, many investors turn to local property managers, but that can often feel like youre managing your manager. The status quo local options tend to take a reactive approach, without any strategy to maximize your returns. Great Jones: Employee Directory | ZoomInfo.com leasing@greatjones.co or (239) 201-2164 Own rental property? We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. I have yet to hear from Great Jones yet they can contact me for the over due rent. The man on the phone was absolutely demanding and kept pushing I go ahead and fill out the application. See details. No missed payments or issues ever. Despite me telling them not to keep reserves on file. I would consider the items related to the turn to be incredibly urgent, since these will impact the tenant's security deposit and there are deadlines set by the state of Florida related to how/when security deposits must be handled. I'm sure no licensed inspector has been in this unit. It was only when my replacement property manager went out to inspect that I found out and had to inform Great Jones. Hi there, we appreciate your honest review. The application & $50 for fee was submitted on April 12, 2022. 2K views, 27 likes, 7 loves, 18 comments, 0 shares, Facebook Watch Videos from Dbstvstlucia: DBS MORNING SHOW & OBITUARIES 25TH APRIL 2023 APRIL 2023 No. I can't speak to anyone, nor get a straight answer from anyone at either Great Jones or maintenance. While things were good initially, the past 6 months were a nightmare. Enter your rental property's zip code or city below Zip code or city Get Started Or call us (866) 504-2251 to speak to a portfolio representative Prospective Owners Email hello@greatjones.co Services Pricing Locations Company Careers Search Rentals Help Blog Vendors Current Owners Darrius Mosley, thank you for sharing your positive experience! As real estate investors ourselves, we were sick of hearing about egregious upcharges on parts and labor, and frustrated by the lack of sophistication in management for the individual investor. Please believe me when I say that every single 1 star review is absolutely true. Hi Al 2, we appreciate your honest review. Great Jones Property Management Reviews - Trustpilot We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I have also shared with you the the ITD full statement, the team disbursed$62,334.47. July I noticed a warter leak in my walk-in closet coming from behind the wall. So property investors can thrive. Hi Jewell, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Well guide you through the process. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Save your money and sanity!I wanted to share some additional follow up issues Ive experienced with Great Jones.After terminating them as my property managers due to a lack of effort and constant displays of incompetence.They have refused to release the funds they kept in reserve for the properties. Estimate was more than $4000. DBS MORNING SHOW & OBITUARIES 25TH APRIL 2023 APRIL 2023 - Facebook Application was submitted for an home 8/4/22 Emails and phone calls with no response Home sent to different management company app was not Now Im being told app is exp and I need to pay again for something that was poorly handled on they end I was advised for a month that someone will contact me and it never happens I was even told my app was incomplete and when asked what was missing no response My app had shown approved I live In ******* ** and need to relocate and this has been the worst experience. We faced numerous maintenance issues, mainly HVAC, where we found ourselves living in a 90+ degree house for weeks at a time during summer months in **************. To add insult to injury, in September, I receive a notice from Great Jones stating I still owe $500 for their services coming to a grand total of about $11K (not accounting for the property management fee and regular maintenance items). They gave me a few numbers and called upon arriving. Great Jones has been made VERY aware of this and has yet to make any action to find a better option for pest control therefore forcing us to live in an unsanitary environment. Thanks to Indy office for collecting 3 month worth of overdue rent for me. In everything we do, we want to change property investing and management for the greater. HE PREFORMED NO WORK AT ALL. After notifying the maintenance service they were able to contact the vendor and get it rescheduled.The repair was done timely and corrected with no follow-up. I haven't received from Greatjones no information they are unprofessional & scammers. The house was absolutely gorgeous and asked for a link for the application. I was not compensated properly for loss of use and no fees were removed from the rent being late as Ive paid half as I waited for a solution for this air conditioner unit situation. Great Jones is a residential property management company. Leshia, we are disappointed to see your low star rating. A better term of the services would be a rent collector (provided they actually do their job to place a tenant which after 4 months they've failed to do). I wanted to share some additional follow up issues Ive experienced with Great Jones. I told them I had 10 days to submit the information and I have yet to hear from them. Great Jones - Crunchbase Company Profile & Funding Experience with shopping mall property management a plus. Companies can ask for reviews via automatic invitations. Only to get an email the following day that it had been leased earlier that week but could use my application fee towards a different property. Unfortunately, based on the information provided, we are having difficulty locating you in our system. the temp was near 90 in the home). I need to hear from GREAT JONES. AC was repaired 4 times within 18 months by different companies under Great Jones supervision and I was charged again and again. Nobody cared to get condo association permission to do the job so it cost more than $3000 to pay through Great Jones to these AC companies and then more than $2000 to redo everything again according to condo association requirements. I placed an application on or about OCT 23. Property Management Service - Fort Myers, FL. We went around Great Jones. Stealing money from their client base.Stay away or it will cost you time, money and then peace of mind theyre supposed to provide by managing a property. I currently am a renters and my house had a problem that was beyond tenant repair. The carpet was in horrendous condition and I paid to have it cleaned upon moving in. We're raising the bar for annual rental management. This feature is in beta and may change with future updates. I don't know if Great Jones is in this. Again, please refer to the original attachments. JLL has a great opportunity to join our Retail Property Management Team at the Shops at Palm Desert. GREAT JONES - 14 Reviews - 442 W Kennedy Blvd, Tampa, Florida - Property Management - Phone Number - Yelp Great Jones 14 reviews Claimed Property Management Edit Closed See hours See all 5 photos Write a review Add photo Location & Hours 442 W Kennedy Blvd Ste 280 Tampa, FL 33606 Hyde Park Serving Tampa Area Get directions Edit business info We will reach out to you directly and do our best to resolve this with you. View contacts for Great Jones to access new leads and connect with decision-makers. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Super shady. Horrible company with the worst customer service I have ever experienced in my life. Stealing money from their client base. I hate this establishment I would never recommend anyone to live in any houses owned or managed by Great Jones they should be call called horrible Jones. Contact Information 3049 Cleveland Ave STE 235 Fort Myers, FL 33901-7046 Get Directions Visit Website (866) 504-2251 Primary hours 8:30 AM - 5:30 PM 1.06/5 Average of 64 Customer Reviews Customer. 66 complaints closed in the last 12 months. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. How do I request maintenance and repair services? - Great Jones, A For the past year our rental has been dealing with a rat infestation that is not being properly taken care of by Great Jones. Great Jones is building the modern operating platform for the residential rental asset class. What if I was a family member, would I get the same treatment? My air conditioning unit went out on 8/31/22 during the heat wave in Florida and it took great jones two weeks to fix it as they shopped around for the best quote. As a result, none of the activities that should have been performed were initiated (notifying me that the tenants were moving, performing updated rental analysis, scheduling of the move out inspection, etc.). REQUESTING REPAIRS VIA LATCHEL To file your first request contact Latchel directly using one of the following methods below: CALL: 407.553.9696 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. BBB Business Profiles are subject to change at any time. GJ interested tenants not paying on time so theys could charge late fee which they kept and which exceeded monthly management fee, then delay payment to owner by 2 months. Note that complaint text that is displayed might not represent all complaints filed with BBB. All I get is the run around about fixing it. Rent can be paid in cash, online through our portal . Great Jones 11 reviews Claimed Property Management Edit Closed 8:30 AM - 5:30 PM See hours See all 9 photos Write a review Add photo Location & Hours 1026 Jay St Ste B29 Charlotte, NC 28208 Serving Charlotte Area Get directions Edit business info Amenities and More Accepts Credit Cards Accepts Cryptocurrency Women-owned Open to All 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Great Jones decided that it is much easier to charge owner than tenants as they already left. We paid first,last,and security. Renting - Great Jones Realty For example if your rent were $3500/month, your salary would need to be $140,000/year in order to rent the apartment by yourself. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. No water for first week here at property. This company clearly did not care about our well-being as tenants, and did not ever offer any solutions for these dangerous living conditions. Great Jones acted quickly and the service provider they chose was awesome and good at what they do. GET SHOWINGS DONE WITH RENTLY - Great Jones This resulted in a leak that then damaged the vanity and my tenant had to request a, visit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. Great Jones Property Managment | Complaints | Better Business Bureau 2023 Trustpilot, Inc. All rights reserved. BBB Business Profiles are subject to change at any time. Our local on-the-ground teams are experienced service professionals who support our owners and residents by making their lives as easy as possible. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 668 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website : Most relevant EW Ebony Wallace 2 reviews US Mar 31, 2022 First time for Everything This has been a disaster. Hi there, we appreciate your honest review. Michael Weiss was very helpful and efficient helping to get us this rental. At Great Jones, our mission is to deliver software & services to the several trillion (!) We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. How BBB Processes Complaints and Reviews, BBB of Eastern & Southwest Missouri & Southern Illinois. It goes against our guidelines to offer incentives for reviews. Sincerely,*************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. I have asked that these items be added to the turn sheet, but I have been struggling to get this taken care of. After terminating them as my property managers due to a lack of effort and constant displays of incompetence. Apply now Together, we'll deliver a greater property management experience. As a property owner, I am very disappointed with the level of service provided by Great Jones. But it also means being a full-time landlord fixing toilets, chasing rent, and spending nights and weekends responding to your residents. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. It was founded by Jay Goldklang, Abigail Besdin, and David Diaz with offices in Florida, Indiana, and North Carolina. This resulted in a leak that then damaged the vanity and my tenant had to request a subsequentvisit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. After I applied I was asked for a copy of my lease. A few months later the A/C went out. Great Jones has not answered any of our calls or emails requesting the remainder of our deposit be sent. Went to go view a home in my area. From vintage to luxurious, along with the quality . Thats right they charging me fees when theyre no longer managing the property.This company has shown they are not only incompetent of effectively managing a property. Business Profile Great Jones Property Management Property Management Contact Information 2977 Highway K Ste 309 O Fallon, MO 63368 Visit Website (314) 582-3228 Customer Complaints 21. I found the new listing for our property being rented out for almost $200 more than we paid, and in the pictures they rented the house out with the washer and dryer we left behind, we well as the closet systems that we installed while living there, because the closets had no racks or shelves. Locations | Great Jones 176 total complaints in the last 3 years. This is very frustrating and unacceptable! Hi Suezett, we appreciate your honest review. Get qualified today to unlock your growth potential. Allie, we are disappointed to see your low star rating. I am a current resident. With the latest turn of my property, the tenant's notice to vacate was not entered into their system. They are also thieves. My complaint with Great Jones concerns mismanagement, poor workmanship and flat out lying. The temp in Tuscaloosa is 95 everyday. If Great Jones truly completed all the work they purport then they must provide before and after pictures as proof the work was completed. By combining proprietary technology with deeply experienced local teams and a network of skilled partners, its full-service offering enables property owners to achieve exceptional performance from rental ownership without the management friction or headaches. GREAT JONES - 55 Monument Cir, Indianapolis, IN - Yelp Theyve overseen $4B+ in rental real estate for the countrys largest REITs, including helping drive Waypoint Homes reinvention of renting.. Notable mention: They also have had more turnovers in their staff than any company Ive ever seen. Great Jones Location 2001 Broadway Ste 400, Oakland, California, 94612, United States Description I will give great jones a chance to fix this the right way for once and be fair to good previous tenant that was treated wrong by you all. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. So inquired about my approval and request to transfer to a different property sense receiving approval, I noticed they had several properties available. Our simple fees are all-inclusive.No markups, no hidden costs, no locked-in contracts or cancellation fees. I applied for rental assistance. Meaning houses that are thrown together to look good just to find all underlying problems after move in. So I left the property "Rent Ready". 0/10 do not recommend wasting your time on this company whatsoever. The application fee costly $50. We left the house in better condition than when we moved in, as there were countless issues and things that had to be fixed while living there. Get started managing your spaces and locations. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They barely answer the phone, and when they finally get you a Property Manager- they dont know which homes have already been leased. Great Jones did not find a tenant until March of 2022 and during this long vacancy period they were uncommunicative and mismanaged by, for example, leaving the gas on resulting in charges to me of over $500. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. How do I pay my rent each month? - Great Jones, A Roofstock Company It has been 4 nights. As of December 2022, we have not seen a dime of our security deposit. Now I also have to spend money on attorneys to get my money back from them. So I requested the information needed to complete my application. They responded with a phone call saying my lease was not renewed. Again, they were great on the rental but the customer service on fixing things is completely non reponsive. In everything we do, we want to change property investing and management for the greater. I am not sure how old that carpet is as it was peeling up all through my residence. The concession was applied as a courtesy by the property owner and was calculated as a percentage of your per diem rent during the time you were without a/c. Vina, thank you for sharing your positive experience! Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Grow with Great Jones We're partnering with experienced contractors and vendors. Great Jones will follow up and get the job completed through the owner or other business liaisons to solve the problem s as well as keeping you up to date with appointment times. Great Jones is an American property management firm based in New York, NY. Co-Founder, Senior Co-Founder, Senior Co-Founder, Growth, Senior Co-Founder, Strategy, Senior VP, Senior VP, Growth, Senior VP, Strategy. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Sent text and emailed with pictures. We also ensure all reviews are published without moderation. Is that why the complaint was forwarded to you perhaps? Planned Property Management owns and manages over 3,700 apartments in Chicago's best neighborhoods. Condominiums are very easy and almost never reject renters. I couldn't let my family suffer. So wait now no real communication from the company since the 25th. They lack communication between departments, which just leads to nothing happening until you pester them enough. I moved in April, 2 days later my a/c was stolen. GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property Management - Phone Number - Yelp Restaurants Great Jones 4 reviews Claimed Property Management Edit Closed See hours See all 4 photos Write a review Add photo Location & Hours 414 Fayetteville St Raleigh, NC 27601 Serving Raleigh Area Get directions Edit business info I have explained that the man did no work and they kept saying different things to make it seem that its our doing for the bill.
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