Privacy policy | (c)If your Ticket is refundable, you have used part of it, and there is no relevant restriction on your Ticket, we will refund the difference between thefare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid and thefare, any carrier imposed charges and surcharges, taxes, fees and charges relating to the unused portion of your Ticket. Check refund status - Virgin Atlantic When your customers provide new travel dates: If you're unable to reissue the original ticket, please update SI field with the original ticket number: Tickets must be issued on/before revised travel date. Search for a Virgin Atlantic flight round-trip, multi-city or more. More information onyour options when a flight is cancelled can be found here. Whether it's amending your flight dates, finding out the latest travel advice, managing your Flying Club account or something else altogether - you'll be able to quickly self-serve many common conundrums right here. Rapid tests are often called Antigen or Lateral Flow tests and provide results in under 30 minutes. To speak to us about your options, pleasecontact us. Business reporter Virgin Atlantic is facing enforcement action over its delays in processing refunds for cancelled flights. This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply. Terms and conditions | This method is less accurate and should only be used as a guide - A positive result should be followed by a PCR test for confirmation. If your flight was part of an inclusive/package holiday please refer to your tour operator as they may not operate the same re-booking policies. United Kingdom. https://help.virginatlantic.com/gb/en/make-a-change.html. Sorry, we don't seem to have a refund request based on the details you entered. If you travel without formal notification of your exemption, and choose not to wear a mask at the airport or onboard, you may not be permitted to travel with us at this time. If your destination requires it, you should complete your test and receive your fit-to-fly certificate before your international flight. Please send us as much relevant supporting information as you can, including: Read more about the EC Care Package (Regulation EC 261/2004). Privacy policy | Please include a daytime phone number. If youve booked directly with Virgin Atlantic and you no longer wish to travel, then you will need to get in touch for some help. . Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. If youre contacting us from the US outside of these hours, you can log into your booking and use the chat button on the bottom right of the page up until 8pm Pacific Standard Time. About Virgin Atlantic For holidays departing from 1st April onwards, please settle your balance 12 weeks before you are due to travel. Let us take the stress away with the help of our designated group travel team. Register here, If your flight has been cancelled or impacted by changes to our schedule. Privacy policy | Bookings made by credit card or debit card no longer incur a fee. To find out more pleasecontact us. Just ask. Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Opening hours: 09.00 - 12.00, Monday to Thursday. Find out more Earlier flexible booking policies Terms and conditions | Travel advice . Limited exemptions to the Covid-19 vaccination requirement apply: Children under 18 years of age . Bookings made by credit card or debit card no longer incur a fee. Flexible no change fees policy | Virgin Atlantic Claim a refund for your seats/upgrades/excess baggage. And if they do, we're here to help. This policy applies to bookings made on or after 03 Mar 2021 until 15th February 2022. The ability to make unlimited date changes without admin fees applies to Virgin Atlantic bookings made between 3rdMarch 2021 and 23rd June 2022. If you made your booking through a third party or travel agent, please contact them directly to discuss your options. Passengers on package holidays must refer to their tour operators who may not operate the same policy. Effective immediately (Tuesday 19 April), face masks will be a personal choice for our customers and people travelling in either direction between the UK and the United States. Virgin Atlantic said: We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that refunds took longer than usual to process, and we sincerely apologise to our customers for this. You will find our contact details on our Help Centre. Canadian tariffs. Use our handy checklist to make sure you've got everything you need before arriving at the airport. We've all got baggage. Subject to availability. To rebook your flight, simply complete the Rebook self-service form and follow the instructions. Just hit the chat button on the bottom right of this page. The value of your Travel Voucher will be the equivalent to your cancelled booking, and this also includes flights purchased with Flying Club points. Prices from 17with up to 20% off for Virgin Atlantic customers. Prices from 31.50with promo codeVIRGIN21. All up to date details can be foundhere, and we will contact you directly if your booking is affected by any recent changes. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF It will be interesting to see how airline passengers, and holidaymakers in general, behave when things return to normal. Virgin Holidays Refunds for Covid-19: How Much Paid? When Are They It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. Fare difference charges apply with no refund if new fare is lower. Your Travel Voucher will be in the same currency as your original booking. Customers are eligible for a refund if their flight was/is still operating during these UK national lockdown periods (inclusive): Customers may also request a refund if a national lockdown was in place at their arrival destination, Original Booked Date - Bookings made up to and including 11th March 2020. If your flight is scheduled to operate and youre unable to travel, you may find the best option is to rebook your ticket. If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care You can get in touch using ouronline contact form. As ever, you should ensure you have adequate travel insurance for your trip. All of our attempts to contact the company have met with no response. If the payment details we have for you are not correct or have expired, we'll send you an email with instructions on how to securely provide new payment details. order your home test online by 2pm for DPD Next Day Delivery. Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. If you booked through a travel agent or third party, please contact them directly for your options. If your customer has opted for an Open Ticketfor any other reason, the residual value will be non-refundable. Please check your T&Cs before completing the form as not all of our tickets are fully refundable. Its important that you make any changes before the date you were originally due to fly, or we wont be able to amend your booking. If you made your booking on or after 24th June 2022, you are not eligible to request a travel voucher, in line with changes to our latest Commercial Policy. If you are entitled to a refund, it will be made according to the original form of payment. Note: US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide Covid-19 credentials. *In the UK, 'fully vaccinated' means you have completed the full course of an approved vaccine (either two doses of a two-dose vaccine or one dose of a single dose vaccine), at least two weeks before travelling and can show evidence of this. If you still want . With so many different requirements and test providers to choose from, it can difficult to know where to start. However, in fairness to Virgin Atlantic, your refund was paid very quickly after we took up your case. We are owed 1,163 for cancelled flights and have been waiting for many months. More next week. While test results can be turned around very quickly, antibody testing is not typically used to screen people before travelling to another country. Even if you have a refundable ticket, or are unable to travel due to an Event beyond your Control, we may refuse a refund if: (a) you have asked for a refund after the end of the validity period for your Ticket (see Article 7); (b) when you arrived in a country, you presented your Ticket to us, or to government officials, as evidence of your intention to leave that country, unless you prove to us that you have permission to stay in the country or you will leave that country on another airline or another form of transport; or. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. With these barriers to travel removed, we believe the time is right to ease the Covid-19 flexible booking policies for Virgin Atlantic Airways and Virgin Atlantic Holidays on all new bookings fromJune 24, 2022. (c) Even if you hold a non-refundable Ticket, we will refund the unused portion if you are entitled to a refund under Regulation 261/2004, other applicable laws or under an express right in these Conditions of Carriage. Should your customers be unsure of their new travel dates they can rebook up to and including 31Dec 2023. If you dont use the full value of your additional credit, it will be lost and will not be retained as a credit for future use. You can request a refund as part of the options available when you log into Manage My Booking. Please check and try again. Covid-19 Help Hub | Virgin Atlantic Holidays Do you need a letter for your insurance company confirming your flight was cancelled? Nothing. As customer demand increases were taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. We're always on hand to help - Whenever and however you need us. Bookings made by credit card or debit card no longer incur a fee. Many Virgin Atlantic flights have been cancelled in the Covid pandemic. If you still want to cancel, we understand. Youll be entitled to a full refund of your holiday within 14 days if: If your holiday is cancelled, you'll automatically receive a voucher, which can be used to book a new holiday up to 31st December 2023. Your customers Open Ticket value can be used as a credit towards their future travel until 31 Dec 2023. The right to compensation applies only to customers holding confirmed reservations on the flight concerned who have presented themselves and completed all check in procedures at least 60 minutes before the scheduled departure time of the flight concerned. We are at a loss to know what to do.DC, Basildon. If we cancel a flight that has been booked using a Travel Voucher, any refund requested will be made according to the original form of payment. Accessibility | The options available to you may differ depending on when you are due to travel. All rights reserved. Are you travelling with Virgin Atlantic Holidays? Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking. This policy applies to bookings made on or after 06 Feb 2021 until 02 Mar 2021. All remaining COVID-19 restrictions will be removed for UK arrivals. From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. No change fee will be charged however additional collection must be calculated at TSP, Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. This method looks for proteins from the virus rather than molecular or genetic indicators. Were here to help. Except where expressly stated in these terms and conditions, your Travel Voucher is non-refundable and cannot be renewed or converted to cash at any time (even if the original flight is subsequently cancelled). If you made your booking between 1st June 2020 and 15th February 2022, you will be eligible to request a travel voucher, if your original date of travel is on or before 31st December 2022. The vaccination proof used will depend on where the approved vaccine(s) were administered. If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. How can we get a refund from Virgin Atlantic? - The Guardian Customers opting for Open Ticket are accepting a credit for future travel which will waive all previous T&Cs of the original ticket. Only one Travel Voucher can be used per passenger. You'll find the answer to most questions here. This page explains the options you can expect to be given by airline staff, and your rights according to Regulation EC261/2004 when your flight is cancelled, or delayed. The statutory loss for 2021 narrowed . If you dont want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 orof course you canrequest a refund. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. The Covid-19 crisis almost tipped Virgin Atlantic into collapse in 2020, and it's needed fresh funding from founder Richard Branson as recently as December. If you are calling from outside the UK please remember that mobile roaming charges are usually more costly and therefore consider using a landline to a local number instead. Waived rebook onto any available VS/VS* flights in the same cabin. 4th Jan 19th July2021(this date is subject to change). 120 for Premium We do our best to stick to the times that we plan our flights but sometimes for reasons beyond our control, we need to make some changes. Refunds can only be processed from the original point of sale. Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to our conditions of carriage. There's no expiry date to use your VirginAtlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. Canadian tariffs. Virgin Atlantic Introduces Free Travel Insurance For Your Next - Forbes You can rebook to travel any time up to 31st December 2023. With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. If your ticket was issued by a Travel Agent, please contact them to request a refund. (a) If you have bought a non-refundable Ticket, you should take out travel insurance in case you need to cancel. Mine 28th, so they won't consider issuing a refund until after Saturday 25th - which to me seems like delay tactics. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. How we can help when your flight is cancelled or delayed. Privacy policy | Privacy policy | This method checks if you have immunity against Covid-19 but can't tell you if you currently have the virus. The requirement for a pre-departure Covid-19 test, will depend on the country youre flying to and its protocols, which may differ according to vaccination status. Around the world, flyers on cancelled flights have been waiting for their due refunds. Check the devolved nations of Scotland, Northern Ireland and Wales for their entry rules, which largely mirror the entry rules for England. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options if your plans change or go astray. . Accessibility | . Rapid PCR tests are also now available with results within 3 hours. Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. Customers bookedon or before 11th March 2020 that have since changed their travel plans, resulting in a new ticket issue date, will still be entitled to a refund, Refunds must be processed via GDS please refer to our refunds policy clickhere, 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. If you booked direct and changed your booking to a travel voucher due to travel restrictions related to Covid-19you can rebook your flight by calling our Customer Centre or online by logging intoMy Bookingor using our chat bot. The mask rules that apply will depend on the route youre flying, because requirements differ by market. For all of the attached guidance, fare and adcol refer to TSP, Where the passenger wishes to upgrade cabin, fare difference should be charged, Part travelled rebooking is permitted to an earlier date and minimum/maximum stay restrictions will be waived, Itineraries that include connections to or from other airlines, may be rebooked to travel in the same booking class, or, if original booking class isnt available, re-book in the lowest available class in the same cabin. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Cookie statement | Submission and publication of all letters is subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. We received this letter in late December long after the companys boss said all refunds would be paid. LAMP tests are typically conducted onsite andresults can be returned within a couple of hours. All re-routings involving other carriers must be notified and authorised by Virgin Atlantic before you travel. Once we receive and action your request, well update your booking and send youconfirmation. Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. Terms and conditions | All flights booked using your Travel Voucher must conclude by 31st December 2023. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 8711 in the UK, or 1-800-862-8621 in the USA. Fax: 01293 444456 Your Travel Voucher cannot be used towards a Virgin Holidays bookings. This week the consumer group Which? If you are travelling imminently or think rebooking or rerouting is not suitable for you, our team can also discuss other options with you. If your original booking was made prior to 24 June 2022, our flexible booking policy will apply and admin fees will be waived. The US Passenger Disclosure and Attestation is a mandatory form for non-US citizens (aged 2 years or older) arriving by air to the United States. Take a Virgin Atlantic flight to your destination at a later date convenient to you, subject to availability of seats in the same ticket class. 1. Virgin Atlantic and Virgin Holidays promise to pay outstanding refunds As you would expect, our telephone lines can be busy and we sometimes have long call waiting times, for which we apologise. Once the lab has your sample, you'll be notified of the result within 24 hours. A booking for a third party using your Travel Voucher must be made at least seven days before departure andonly one name change can be actioned per ticket at any time. If youre sure you meet the criteria, you must bring documentation as applicable, confirming eligibility. VHQ Refunds do not apply as per the original fare rules. If you need to make a change to your booking, please visit our rebooking bot and web messaging service. You can visit Rebook Me form,where you will find details on how to access our rebooking bot and web messaging service. Refunds | Conditions of carriage | Policies - Virgin Atlantic Get ready to fly. It had processed about 550m of cash . If your flight has been impacted by any of these changes, we'll proactively contact you with the alternative options available to you, including rebooking you where possible on to another of our services, departing on the same day, to ensure you can still travel as planned. Subject to the availability of seats in the cabin originally purchased, at no additional cost. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. . We will not deduct an administration fee to make this refund. Read more to find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). If you haven't found what you were looking for, choose the webform for your question and we'll get back to you as soon as possible. Terms and conditions | If the same booking class is not available, please rebook into the lowest available booking class in the same cabin. Everything you need to know before you head to the airport, from the latest travel restrictions and alerts to visa requirements and USA airport guides. Bookings made by credit card or debit card no longer incur a fee. Please contact the issuing agency or carrier directly for assistance. Fare difference is waived if within A refund of your flight booking based upon the terms and conditions of your ticket. We left a WhatsApp text as requested but still nothing. Contact forms. 60 for Economy This aligns with our existing mask policy on services between the UK and the Caribbean. However, requirements differ by country, so we've created a checklist to help you find everything you'll need, should you need a test. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Partnering with Prenetics, a leading Covid-19 testing provider, Virgin Atlantic is offering customers easy and competitively priced at-home testing packages, tailored to your Virgin Atlantic destination where at-home tests are accepted. Register for your appointment with Collinson. It points you in the right direction for booking a new flight, it offers you help with making your insurance claim, or making a claim for compensation. If your holiday is more than 6 months away, make things easier to manage by setting up a. Bookings made by credit card or debit card no longer incur a fee. We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. Did you book directly with us on the phone or online? Ensure you have a valid passport and ESTA (if eligible for the US Visa Waiver Program). The removal of all remaining UK travel restrictions in March 2022 and easing of requirements in most of our destinations means travel is much easier once again. For travel from 01 Jun 21, fare difference applies with no refund if new fare is lower. Replace original customer name with the newcustomer details withinyour original PNR, Reissue ticket using original fare in the new customer name, SI VS REPLACEMENT PAX DUE TO COVID19 06MAY21, For itineraries with other airlines included, Create a new PNR for the replacement customer using a fare valid at time of creation, Refund original ticket which will be credited to original form of payment, Update the SI field with the following information. Eg. Customers wishing to travel from/to an alternative destination on a VS/VS* service may be subject to TSP but will not be charged any change fee provided new travel dates are within the permitted travel period. Everything you need to know before you go. **Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. How to get a refund from Virgin Atlantic as airline confirms new Cookie statement | Should we need to reschedule or cancel a flight, we will always be in touch with affected customers and provide your options, including rebooking or refund if we cancel your flight, prioritising those with the most imminent travel plans. If your destination accepts at-home tests, we also have easy and convenient testing bundles available with our partner Prenetics via this dedicated microsite, where you can search the country youre flying to and it will present all the tests you need, in one simple purchase, delivered to your door. Virgin Atlantic help centre. If you booked direct, please contact us to rebook. In this case, your refund might take a little longer than usual. You'll then be sent a refund request number, which Virgin says could take seven to 10 days. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Depending on your destination, you'll likely need to have a negative test result before you can fly. Privacy policy | If the same booking class is not available, please book into lowest available booking class in the same cabin, Route suspension: re-route onto other VS/VS* services in the same booking class and on the same flight dates. No change fee will be charged, however TSP may apply, please refer to the applicable table as per ticketed date, For details of re-routing onto AF, KL or DLplease check our class mapping information.
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