EGO Power Plus - Home - Facebook Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); What does the charger have to do with anything? They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. the warranty registration was also completed. So I did. The store will not work correctly in the case when cookies are disabled. It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). For the best experience on our site, be sure to turn on Javascript in your browser. For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346). Here are 8 tips for writing great reviews. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. return window.Promise View Product View All Products EGO Owner Resources industry leading 3-year warranty. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. I loved the EGO lawnmower I purchased, at first. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); markings. $1799. support@egopowerplus.com.auPh New Zealand; 0508 000 346. Impossible to get thru to customer service. Low Price Guarantee and Free Delivery on orders above $99. Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Support is horrific. Lowe's gives you 60 days. Well the battery stopped working on the lawn mower after less than a year. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. Be the first to know about new products, innovations, and offers. I talk with EGO customer support about it, and they tell me there's nothing they can do. We see that youre on the North America site but appear to be outside the U.S. and Canada. EGO tools are backed by an industry leading 5-year warranty. or abuse. BEWARE: EGO battery powered tools warranty is a scam : r/Tools - Reddit JavaScript seems to be disabled in your browser. document.head.appendChild(js); Husqvarna 5 Year Domestic Warranty Program - All Mower Spares I did. Battery life for a 1/4 acre lot is awful. How many years can you expect an Ego lawn mower battery to last? 3 years warranty without registration. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. When requesting warranty service, you must present the original dated sales receipt. Experience With EGO (Lawn Tools) Customer Support & Warranty. It was my own fault as I used it on my gravel driveway and when I called and explained what happened they sent me a new snow throw head under warrantee. Companies can ask for reviews via automatic invitations. This is a crazy policy. But perhaps the many who get good warranty service do not take the time to review. Their support was quick to get on the phone and it was painless to create a warranty case. part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. I will never buy one of their products again. The second time the call back was the next day. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If you register your product, well have your information on file when you call us with a 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE If you do not allow these, then some or all of these functions may not work properly. EGO replaced it, after about 6 weeks due to supply chain issues then mistakenly sending to wrong address. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. Defective products abound. Our batteries and chargers are backed by an hVn8>b% BEWARE: EGO battery powered tools warranty is a scam. loadScript('https://cdn11.bigcommerce.com/s-lottofd6de/stencil/3ecb3ae0-f7a1-0139-698b-02ee83cb876c/e/4b78c7f0-c1a6-013b-1e93-3e341675df77/dist/theme-bundle.polyfills.js'); 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers. E GO=Garbage. * For defects caused by material or manufacturing fault. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. Offer valid from 1st May - 30thJune 2023. Advertising "5yrs warranty" is false and misleading under AU law! are not covered by this warranty and will not be borne by Chervon. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. Wouldn't take a charge. Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. When I answered a woman said Ego Customer Service and nothing else. Please click on link to raise a new warranty claim, Please click on link to raise a new warranty claim or to track an existing claim. I told him I have no idea where it is, probably in a storage unit or lost in our move. They are so rude. They say you have a warranty then give you the run around two supervisors at that! LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. 4i%{A7Q~IIL) Y#2d@>D M'W4@x4m@?E4MUF v(E2Qi CL}. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Its here! The battery & charger are kept in my house when the weather is cold. Be the first to know about new products and innovations. Spring 2023 (about 3 months later) both batteries were dead. '&l='+l:'';j.async=tru e;j.src= Find out how we combat fake reviews. JavaScript seems to be disabled in your browser. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 100% satisfied with how EGO honors their warranty. If you are new here, please review posting/commenting guidelines below. Greenworks will offer warranties of four years on mower parts and only two years on the battery. Just add a reminder to call Ego a few months before that three year warranty is up in case you're having issues. This warranty is void if the product has been used for rental purpose. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. Outdoor Power Equipment Parts & Accessories. ","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. The proof of purchase (invoice / receipt) needs to be presented when returning the mower. One had power, one did not. Visit eReplacementParts.com to find parts for your EGO tools. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. These parts are covered for 90/30 days from manufacture defects in normal working conditions. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). Bought almost $1400 worth of Ego tools less than one year ago. Russia's brutal attack on a Ukrainian apartment building was never a fair fight . This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Just got back for a 1 hr walk and was on hold the entire time. EGO Power+ Outdoor Power Equipment and Portable Power Products. From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. var xmlHttp = new XMLHttpRequest(); EGO is committed to providing the highest quality power tools, multi-tool accessories, batteries, and chargers available. EGO POWER+ 56V Brushless 350mm Line Trimmer with - Total Tools First, know that you can return the mower to where you bought it. Bought a string trimmer with battery, then an extra battery October 2022. (function () { Redeem by 15th July 2023. Used them with no issues last fall and packed them away at the end of the season. And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? We see that youre on the North America site but appear to be outside the U.S. and Canada. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. When my battery dies, I will park the mower and go with gas. We see that youre on the North America site but appear to be outside the U.S. and Canada. How can you get service if they provide a phone number that they do not answer? We also ensure all reviews are published without moderation. Over one hour waits. && window.URL EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. All items listed on the packing list in the user manual of the mower must be JavaScript seems to be disabled in your browser. How about answering the phone ! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The mower must be returned no later For avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. Cannot find a repair place nor can Ego find one. What would you like to do? Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. We stand behind our products, so please call with any concerns or questions. Really !!! EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. I've charged my EGO 7.5Ah battery about 84 times. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time. JavaScript seems to be disabled in your browser. If the mower was purchased as a KIT, the original battery and charger must be returned with the mower. EGO tools are backed by an industry leading 5-year warranty. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. I have asked for a call back, never got one, have stayed on the line while watching a basketball game because I was getting non response, line just cut off at the end of business hours. This warranty does not cover parts or consumable accessories subject to wear & tear during use. For the best experience on our site, be sure to turn on Javascript in your browser. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. The message is very annoying. I asked if she was calling to help me and she replied You havent said anything. Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. EGO POWER+ WARRANTY POLICY. The store will not work correctly when cookies are disabled. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. Do you have no warranty? I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. A case of, "if I knew then what I know now", I never would have bought EGO PRODUCTS! After one season my EGO LM21355p lawnmower would not start. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. Full terms and conditions are available upon request. Though everybody that I spoke to said "it's normal" to take this long. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. $1249. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. We use dedicated people and clever technology to safeguard our platform. 5-year limited warranty. new Date().getTime(),event:'gtm.js'});var EGO Multi-Tool 510mm Hedge Trimmer Attachment HTA2000. function browserSupportsAllFeatures() { EGO will offer warranties of five years on mower parts and three years on the battery. EGO CHX5500E Professional 56 Volt Charger User Manual Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. Resources and Support for EGO Owners | EGO - EGO Power Plus Now I like having a cordless lawn mower, but I can buy a good quality gas mower for for less than there batteries and a gas mower runs forever if you take care of it. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. Then I did leave a message that they did not return. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. Claims under the warranty must be made within the warranty term. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. Chervon New Zealand 3178. EGO POWER+ 56V 1 x 2.5Ah 900m3/h Blower Kit LB5302E, EGO 56V 65cm Brushless Hedge Trimmer SKIN HT6500E, EGO 56V 2 Piece 1 x 7.5Ah Lawn Mower & Blower Kit LMLB2135E-SP, EGO 38cm 1 x 2.5Ah Line Trimmer Kit STLB1521E-S, EGO Multi-Tool 51cm Hedge Trimmer Attachment HTA2000, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E, EGO Powerload 38cm Line Trimmer Skin ST1520ES, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 50cm Steel Deck Self-Propelled Mower Kit LM2022E-SP, EGO Multi-Tool 300mm Brushcutter Attachment BCA1200, EGO 56V Brushless 42cm 5.0Ah Push Lawn Mower Kit LM1703E, EGO 56V Brushless Powerload 38cm 1x2.5Ah Line Trimmer Kit ST1521ES, EGO 49cm Mower Blade to suit LM2001E Lawn Mower, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge BA4200T, EGO POWER+ 56V 1 x 2.5Ah Multi-Tool Pole Hedge Trimmer Kit MHT2001E-X, EGO Multi-Tool 78cm Pole Extension Attachment EP7500, EGO Multi-Tool 38cm Rapid Reload Line Trimmer Attachment STA1500, EGO POWER+ 56V Brushless Multi-Tool Power Head & Line Trimmer Kit MST1500E, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head & Line Trimmer Kit MST1504E, EGO 52cm High Lift Mower Blade to suit LM2101E & // object-fit support We see that youre on the North America site but appear to be outside the U.S. and Canada. Greenworks and EGO slightly differ when it comes to warranty plans. custom: { We stand behind our products, so please call with any concerns or questions. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. EGO Power+ LB6500 650 CFM (Skin) $285.40 Delivered @ Amazon AU The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. are excluded. Bought mower and battery died after 2 years but they will not replace it because i could not find the orginal receipt. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. 14 0 obj <> endobj ","consent_manager.allow":"Allow","consent_manager.accept":"Accept","consent_manager.deny":"Deny","consent_manager.dismiss":"Dismiss","consent_manager.reject_all":"Reject all","consent_manager.category":"Category","consent_manager.purpose":"Purpose","consent_manager.functional_category":"Functional","consent_manager.functional_purpose":"Enables enhanced functionality, such as videos and live chat. They are clearly not truly interested in providing good customer service, only selling tools. what good is a 3-year battery warranty if i can't get a - Reddit js.src = src; Registering your product does not work. Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. But nobody mentioned anything to me when I first set this up. } %PDF-1.5 % Check out our library of quick how-to videos. I recommend against purchasing anything from Ego! . If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. Price: $6,999 kit with six 12.0Ah batteries and charger. Youll get tips and tricks on equipment set-up, preventative Ego should be sending out re-designed replacement units to customers with failed units. var js = document.createElement('script'); Get your questions answered, share your ideas and feedback and give back by helping others. In my most recent encounter I have requested a call back several times. Sorry EGO, you started it. T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. If you are serious about having the best warranty plan, then you go with EGO. Purchase selected EGO Product(s) in one transaction and receive a FREE item via EGO Redemption. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. My attempts at a warranty replacement have been horrendous. Verification can help ensure real people write reviews about real companies. Call Ego support and need to wait about one hour for someone to answer. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. Consumer Guarantee Act 1993. Visit our Contact Us page for additional ways to get help. 855-346-5656. EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. Any handling and transportation costs (and other expenses incurred in claiming this warranty) Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. This does not cover wear and tear. EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. No way of knowing an ETA. The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. This deposit is refundable when the repair service is deemed to be covered under warranty. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. IMO: Warranty is with product. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. That's why all our products are covered by extended warranties* that you can rely on. $299. Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. What?? The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. Initial Complaint 05/06/2020 Complaint Type: Problems with Product/Service Status: BBB unable to locate. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; [UPDATED] EGO 56V Lithium-Ion mower review: Not at all what - Techaeris I really like the EGO line except for the price of there batteries. xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. 42 0 obj <>stream EGO Reviews | Read Customer Service Reviews of egopowerplus.com The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). && window.URLSearchParams The store will not work correctly when cookies are disabled.
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