The app thinks your IP address is outside of the uk. Hi guys I have just downloaded software version 1550 from Samsung support website. BBC iPlayer compatible browsers are listed here: Try upgrading your browser or try a different browser. Samsung UK say I am abroad so can't help. Is there anybody whose 2017 TV does play programmes through iPlayer? 03-02-2020 It may no difference to BBC iPlayer. If I go onto my tv and load IPlayer,it comes on no problem. You can manually search for the iPlayer and install it here. Barneyboy. ask a new question. Confirm the update installation and allow the process to begin automatically. If you are on version 1210, then you need version 1230 from Samsung. I have updated the firmware on my tv using a USB stick and I have reset the SmartHub. The USB updates firmware from my version 1210 to firmware version 1230. Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 Once you enter this menu, it will let you know if there is an outstanding update ready. Only option is to do it via USB stick. Where can I find system information for my connected TV or games console? For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. Does it affect live or on-demand programmes? 02001 error We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. If that still doesn't work, it means the device will no longer be compatible. If this does not resolve the iPlayer error, please upgrade your internet connection. Installed it via USB and BBC iplayer is now working! 4. Simply disconnect and reconnect the cable if you are using a wired connection. Try upgrading your browser or try a different browser. Your email address will not be published. For the best quality, use an alternative browser. A forum where Apple customers help each other with their products. Then it stopped and gave error 02001. All menus load fine but every You must reset your Internet connection settings to resolve this issue. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. The problem however seems to be mainly affect Samsung TV users and Roku users. We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. You can now delete iPlayer by selecting it. Checkour. I am on firmware 1151.1. IPlayer error 02001 Digital Spy Thanks. So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. 08-12-2017 16-12-2017 08-12-2017 However the date againstthe link is "27 Dec, 2017". WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. New Sony (less than a year old) exactly the same. Where can I find version 1550? Connected TV BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. It was intended as a interim solution until we ugrade to SkyQ but it was working great and the TV itself is lovely. I was told that Sansung are aware of it and it would be fixed in the next firmware update. Apple disclaims any and all liability for the acts, it is hard to spot. I too can now log in to get the error message, haven't had chance to reset anything to test further, will try later. If its just one programme, check our. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. However, a newer firmware was released on 27th Dec but that didn't fix the issue. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. Let's look over some the general troubleshooting to see if we can get it working for you. I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. Read about our approach to external linking. Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. in, 28-11-2018 The error iPlayer error code 02001 will display the following message: Something went wrong loading this programme. omissions and conduct of any third parties in connection with or related to your use of the site. norm123, User profile for user: provided; every potential issue may involve several factors not detailed in the conversations 02:35 PM I have just recently got apple TV 4 and followed the steps to set it all up and had no problem for 2 days, then went to watch a programme on bbc iplayer and it came up with error 02001 I have done all the normal things like unplug it, restart it and in frustration I reset the box to factory settings and then started from scratch again, each time it allows me to watch a single programme and then for the next one it gives me error 02001. But I still got the 02001 error. Luckily I have a program checking for changes to the page or I might have missed it. BBC iPlayer stopped loading - NOW Community Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. This is out of the BBC's control. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. The only requirement to use the service is that you have a British TV license. The issue affects only Freesat Humax boxes with the following model numbers: HDR1100S, HDR1010S, HDR1000s, HB1100S, and HB1000S. Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. Bought a Firestick. For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. Have you tried asking support to log in and test the TV? What is the error number? 29-12-2017 Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. Your device is Take a look at the article below for a more detailed look at this. To access the Samsung Store, click the application icon. Its an LG TV does anyone know how to get rid of this, clear the issue??? 05-10-2018 I am at a loss, can anyone help please, I can't be the only one with this problem? Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. Some of you may have noticed issues with the BBC iPlayer service in recent days. Has your BBC iPlayer stopped working? To start the conversation again, simply For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. All menus load fine but every Choose Software Update, and then look for the option to update the software with a USB stick. Ready to throw the computer out the window?. It may not display this or other websites correctly. Solved: BBC iPlayer Not Loading Error 02001 - Page 2 i tried to auto update from the tv menu but it said no updates available. IPlayer Copyright 1995-2023 All Rights Reserved. Now thats interesting NOTHING will load now. ps allow around an hour for the call to Samsung customer support in the first instance! All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. UHD over-saturated on Samsung TV using native iPlayer app, BBC iPlayer - Unable to Load (-201) - Philips and LG OLED, Panasonic TX-55HZ980B BBC iplayer no longer working. You are using an out of date browser. Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. Hello,it looks like I have Iplayer problems as well. Fixing The BBC iPlayer Error Code 02001 Using 4 Easy Methods All postings and use of the content on this site are subject to the. Happy Holidays and a Happier New Year to you all. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. in, Any luck?? Apple may provide or recommend responses as a possible solution based on the information Connected TV But no joy with iPlayer. BBC iplayer issue error code | AVForums For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 08:48 AM Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. View either the settings or support menu, then software updates. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. in. You must reset your Internet connection What version of BBC iPlayer is installed on your device? Solved: BBC iPlayer Not Loading Error 02001 - Page 5 Copyright 2000-2023 M2N Limited E. & O.E. You are not the only one - I have the same problem with my UE55MU6500. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Samsung Portugal this morning say they have little/no experience with UK apps but they are going to look into possibility of sending a technician. 09:04 AM I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. on my 100mbs connection from Aus getting 70mbs to london! Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. Please see our list of fixes below. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. (e.g. I suggest anyone still having a problem call Samsumg customer support asap. 08:21 PM I have had two calls logged but been out when they called back. Read about our approach to external linking. BBC iPlayer Not Loading Error 02001 | AVForums I have tried once but like you have been out when they called 4 days later. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. This website uses the TMDb API but is not endorsed or certified by TMDb. Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 Listed below are all Toshiba devices that are certified for use with BBC iPlayer. Also My5 gives an error message when I try to play a programme. Solved: Hi. Go to the APPS menu by pressing the Home button on the remote. Everything appears ok until I try to run a seslected programme. 7 days ago. in. I am having the same issue in Spain where ipalyer isnt supported. We believe that the behaviour only occurs on a Go to Settings and Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. Update your No engineer required. I noticed the model was not listed on BBC iPlayer site as compatible with iPlayer. company number 03997482, registered in England and Wales. 06:03 PM WebOpen the BBC iPlayer application on your TV. Have you tried the other BBC apps like News and Sport, I can read text news stories but any film clip gives the same error. Suggest the o/p enters his TV in that list. I cant find it in the samsung website. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. Solved: Re: BBC iPlayer Not Loading Error 02001 - Page 10 in. Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). Our old Sony TV NEVER worked with BBC iPlayer. only. I played the video successfully on the two TVs. Hi. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 1 Home Entertainment Tech Resource. I did however get the login page today which gave me hope it would start working. Type your device's model number into the search bar. Turn off the modem/router and wait 10 minutes before restarting. Why is BBC iPlayer failing to load on my connected TV? That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. TV. Can anyone help, call BBC iPlayer not working Engineer said that cause of the problem only identified in last week or so. How do I use Chromecast with BBC iPlayer? captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of BBC iPlayer isn't available on my device, how else can I watch programmes? Then you will be offered manual settings. Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. | Registered in England. All Rights Reserved. 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If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. woutf said: I already have the phone app running on Shield. Including on programs that was previously displaying the issue. Why am I seeing an error message when I try to play BBC audio and video? in. fraid not. Ive tried all the remedies on a previous post but to no avail. Hi. You can read more about TV certification on the following page: How can I check if BBC iPlayer is available on a particular TV? Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. in. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. You may have an old unsupported version of iPlayer. Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). 21-12-2019 Even weirder, when I use mark.russ, User profile for user: All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. Required fields are marked *. On a smartphone you can usually manage the apps from the App Store or by selecting the app. Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. Netflix and the games I've tried are fine. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. BBC iPlayer Not Loading Error 02001 Another option would be to force quit an app on your |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. 01:43 PM in, 01-02-2019 If you cant find the issueaffecting you thenget in touch. If it is not, the device will usually advise you to update your software. This site contains user submitted content, comments and opinions and is for informational purposes Solved: BBC iPlayer Not Loading Error 02001 - Page 11 BBC iPlayer error Please Samsung work with BBC to sort this out, dont leave it to your consumers. Any Further updates or software problems will be available here. You can do that by double pressing the home button and then swipe up on the iPlayer app. We bought the MU6120 almost purely for watching the BBC iPlayer. 15-12-2017 Save my name, email, and website in this browser for the next time I comment. Try to uninstall and reinstall the app. Can anyone help, User profile for user: The code 02001 appears top right. Refunds. Connect the USB storage device to the TV and select Support from the menu. I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. We will see. (Smart TV, games console, streamer, set-top box, etc.) Select Software Update from the Support menu. Why? They way I currently fix this is to update my DNS details to another IP address. Your devices firmware could be incompatible with the latest iPlayer version. JavaScript is disabled. Have you had any luck?? Another option would be to force quit an app on your Apple TV. The updated files will be found automatically by the device. BBC iPlayer If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. I didn't even have to reset the smart hub. All menus load fine but every Firstly disable DHCP on the router and reboot it. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. Welcome to the Digital Spy forums. The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. Also read:- [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. Try clearing settings for iplayer. Check to see if this solves the problem after installation. Troubleshooting problems on connected TVs and games Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. BBC iPlayer not working on smart TV? Heres how to fix it Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . Glad you tried the reset, it means I don't have to re-enter all my passwords! BBC iPlayer 07:16 AM Error 02001'. You must also update the firmware on your Smart TV by following the steps outlined below. Simply disconnect and reconnect the device to the internet. The devices listed have been submitted to us by BBC iPlayer throws error 02001 on Sh | NVIDIA GeForce Forums in. Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. Press the Both TV's work faultlessly on Amazon and Netflix and other services. The easiest way Ive found to solve this problem is to open another app, such as YouTube or Netflix. The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. 06:20 PM For a better experience, please enable JavaScript in your browser before proceeding. My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. error 02001 - Apple Community Why am I seeing an error message when I try to play It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. If a device isn't certified, it won't be listed below. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. I am at a loss, can anyone help please, I can't be the only one with this problem? I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. However, a reputable VPN service will quickly resolve this issue. I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. in. 16-12-2017 I can now reveal that the USB does indeed fix the BBC iPlayer problem. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. 10-05-2018 All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. What exactly does it say? For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. in. I too have this problem on my Q7F QLED TV. 03-02-2019 You should see a screen asking you to use a second device to sign in. 1-800-MY-APPLE, or, Sales and I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. We hope this fix guide has helped you get back to binge watching your favourite programs. WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through The No. apparently harder to get to work on non-windows devices.
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