Apparently they have done this repeatedly! You will need to log in and provide your flight details and email address. For some reason I could never find my trip listed anywhere except on Cheapoair's website. CheapOair's own email says "Per DOT rules to be eligible for a refund of a non-refundable ticket, the airline must cancel the flight prior to your scheduled departure date and time." Some discounted and other special sale fare offers may not be eligible for this instant discount promotion. Easy and free! Stella may have gone over this with me, but not sure. Thank You, PHILADELPHIA (WPVI) -- A popular website that claims to offer cheap airfare is under fire. I trust Cheapoair with my flight information and I trust they will provide a safe flight all the time. This comment was posted by a verified customer. On 8/23 after the receipt of my ticket I was then told by philip that the airline would deduct $200 from my refund for the cancellation which no one at cheapoair ever told me. These fees might vary due to special circumstances, including business and first-class airfares or fares for unaccompanied minors. "We can't . I then said no I still need a hotel So i'd like to keep the booking for now. They never did. Is there any way we can go out and see around taipei? Then they agreed to refund our cancelled fares and sent us emails outlining our refund for each of the four round trip tickets on British Air. This is the first and last time I will ever use our site and I will make all of my friends, families and associates aware of how I was treated. I found it easy to use as an older and not very tech savvy client. At the check in counter I was advised that the booking number was bogus, did not exist. Cheapoair Refund - Air Travel Forum - Tripadvisor I 1. Contact the airline, politely inform them of your specific situation, and request a refund. Once you submit your cancellation and refund request, CheapOair will contact the suppliers and discuss the refund with them. Next day I found out that Etihad Air has cancelled it's (ta && ta.queueForLoad ? How Long Will I Have To Wait To Receive My CheapOair Refund? I tried again. I then explained that the previous agent assured me that nothing would change but yet and still it did. - Kent. Again, I was only changing my flight time not canceling my trip. This all started because I wanted to change my arrival time by 1.5 hours. The customer indicated they would speak with the other traveler and get back to us. I would readily recommend it to a friend. My bank has an ongoing fraud investigation against this company. Our standard service fees are $28 per person one-way/roundtrip for economy class tickets. In addition, the Cheapoair class action lawsuit seeks $20 million in punitive damages. Youll be notified via email that CheapOair has received your request. We understand that traveling can be a hassle. The company left an official comment on this complaint. The day after booking I called the actual hotel to make sure all was right. I had a baby daughter on 31/05/2022 and now we as a family of four want to travel to Pakistan for holidays. Just wondering has anyone else experienced "dates changing? Promo Code expires on date indicated and can be withdrawn at anytime without notice. DoNotPay is here to make the process less annoying. Booked 4 flights with British Air through CheapOair thinking we'd get a discount. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. This review was chosen algorithmically as the most valued customer feedback. Hundreds of customers allege the company is failing to provide refunds due to coronavirus cancellations. That is all I want to say, but your form keeps asking me to add words so I am getting frustrated with CheapOair again. Based on 125,742 reviews. Maybe you will find forum postings from people saying they eventually received a refund, if they were entitled to oneless any fees Cheapoair charged. Copyright 2023 Consumers Unified LLC. Did you know that hundreds of thousands of consumers managed to save millions of dollars thanks to DoNotPay? You can get additional savings with Enterprise, Alamo and Budget through CheapOair. The agent even called to see if it could be fixed as it was obvious that my ticket had been paid for but nothing could be done to fix it. You cannot expect a refund from Cheapoair if they cannot get first a refund from the airline. How can I say this to Cheapoair and get a refund from them? The customer booked their flight on November 26, 2019. It is an xtra $45 charge. The pandemic caused a huge upswell in demand for services, and some unhappy customers has been the very unfortunate outcome of that. The 24-hour refund rule. Even if your refund request is approved, you might be charged a cancellation and refund fee. Also on the US Airways site I discovered that CheapO was charging $28 to make the reservation. We wanted to book a hotel to stay over night so no rush to get the plane in the morning. When I got my bill they charged the exact amount in USD. The chargeback did of course come back in the client's favor, and the amount of $4068.36 should have been credited by the financial institution to the customer. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. CheapOair is an online platform that collaborates with hotels, airlines, car rental companies, and travel agencies worldwide. Remember at this stage both of us had already spent well over 2 hours trying to get something accomplished. https://www.cheapoair.com/support/coronavirus-alert#support-form, https://www.cheapoair.com/giftcards/Refund, https://www.bbb.org/us/ny/new-york/profile/travel-agency/fareportal-inc-0121-89212/complaints, https://www.bbb.org/us/ny/new-york/profile/travel-agency/fareportal-inc-0121-89212/customer-reviews, Report: Almost half of LGBTQ young people considered suicide, Commissioner Outlaw returns to full duty after car crash, 'Yes, I'm afraid': 2 arrested after violent chase through neighborhood. CheapOair also has an A+ rating from the Better Business Bureau. Even on call they mentioned to me that there will be airline fee deduction and rest amount will be given back to you for cancellation. The company also partners with hotels, motels and resorts to provide discounted stays. Provide the following information to the customer support agent: Ask to cancel your reservation and request a refund, When the COVID-19 broke out, CheapOair included an, DoNotPay Is the Fastest Option To Request a CheapOair Refund, Automatically fax the request to your bank, Send a letter with all Visa or Mastercard codes to increase your chances of winning. Save my name, email, and website in this browser for the next time I comment. All discounted airline tickets on CheapOair are nonrefundable. They are now saying that Alitailia is responsible for this refund which could take up to 6 months, per Renee Andrews at Cheapoair. Oh I forgot to mention that when you get your e-mail with your so called e-ticket it has a link to reserve your seat. 2021 Bronze Stevie - Customer Service. I've used CheapOAir a couple times fine. In a matter of days our incoming call volumes went from an average of 30,000 per day to over 250,000. Absolutely poor service, you are better paying off few extra bucks as Cheapoair will scam and con you in charges you wouldn't be expecting. Once you submit your cancellation and refund request, CheapOair will contact the suppliers and discuss the refund with them. Check to see if your travel insurance policy covers your specific situation for a refund. For people who rarely book flights or have never even been on an airplane, navigating an airport can seem downright impossible. If the airline had cancelled the flight and you didn't initiate any cancellation, then you would be eligible for a refund (minus any fees from Cheapo). I had to go through everything again. My flight back home was refunded without my consent or knowledge. Call free anytime: 888-959-6783 Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians. The promo code offer may be combined with the instant savings offer, for savings not to exceed our applicable service fees. ", Heuser is not alone. You may need to pay a fee for exchanging a ticket. In this customer's case, timing played a big role, as described above. 4-6 weeks. The fee for a domestic charge is different from that of an international ticket. I checked with the airline ~ no such booking found. It may also be late if your dependents' information doesn't . Cheapoair might be cheap but has the worst customer service! Download CheapOair App on Apple App Store. Thank you so much. I said well why didnt you tell me that when I specifically asked for that to be included. I would search for fares on cheapoair and then see if you can go straight to the airlines site to get a refundable fare at the same price, sometimes it works sometimes it doesnt. BBB of Metropolitan New York follows BBB system-wide policies that guide publication of complaints. I would also like to mention that we are not an airline, but a travel agency, so if you had a problem with airline service that is something other than service provided by CheapOair.com. Cheapoair charged me for auto rental insurance for budget rental car in Panama!. * Fares are round trip, Fares incl. I booked ticket to India for me and me wife. ", Expecting a refund of 24 due to incorrectly charging me. was very rude and took our problem personal. Although originally frustrated with CheapOAir, he managed to renew my confidence in the company. It offers discounted prices on tickets, accommodation, etc. Reviews on CheapOair - How to make the best use of the website? Due to the current COVID-19 situation, CheapOair is also working with airlines to offer a future credit or full refund on cancellations. Keep an eye out for loopholes, mistakes, or cancellation clauses. 3. So save your money. Please forward me your 7 digit booking number to randrews@cheapoair.com, with blog posting in the subject line, and I will see what I can do for you. I have used this site for years. The value of discount may vary based on fare type availability, seasonality, referral source and destinations. All of our agents are Fareportal employees. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Booking Number ********. I kept explaining my circumstances to Cheapoair and requesting for the refund. A link has directed you to this review. CheapOair Review: You continued to charge me whilst the information was DoNotPay has numerous helpful features that you can take advantage of as soon as you log in to your account either from a web browser. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get refunds for plane tickets and other services in no time. Adding to the situation, CheapOair is actually a global operation, with call centers in New York, Las Vegas and our two India offices. Again, i've been in communication with your company for weeks and wasn't until I talked to philip on 8/22 that I was ever told to send the ticket back. Check out cheap airline tickets to some of the most popular destinations in Canada. "Made me really upset, really angry. Sometimes I have to tell him to repeat what he said to me but other than that he is really great, polite and he ensure that I understand everything. I declined, made the reservation and went to the US Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking? I purchased a ticket from Cheapoair to fly overseas to see my 90+ year old mother well in advance of my travel date. All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. We did not hear back from the customer. The only solution they presented to me was to make a new travel arrangement for an additional cost of $7, ooo. So we did and the insurance company made up some excuse that they could not refund the flight and told us to call CheapOair back and see if they can change the flight. There are people who have unrealistic expectations even when they are dealing directly with an (ta && ta.queueForLoad ? In theory, yes. This will surely increase the credibility of your complaint. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. "I think it's horrible especially during this pandemic,' he said. 2-3 billing cycles would be the equivalent of 90+ days, or maybe never. He refused to send me an email stating that I had cancelled the reservation within 24 hours. the reservation fee, but only offered to cancel my reservations. So the agent told me to call back within 24 hours to correct the information simple right? Well the park and jet service was NOT included in our booking. So I told them to cancel the reservation. Consumers filing complaints will find a category that they can choose for COVID related complaints. That was only the first problem. If you want to learn more about navigating the sometimes complicated airline industry, or finally answer the question can you get a refund for a plane ticket? contact us today! It offers discounted prices on tickets, accommodation, etc. Customer services agent has admitted that I wasn't informed about the credit extension date. Complaint volume is one factor. I am currently dealing with an issue myself. No one should have to go through this type of experience. It has resulted into long wait times on calls. One answer does not fit all for this question, but there certainly are ways you can, in fact, receive a refund for your plane ticket. All Rights Reserved. He said it wasn't possible because it was beyond 24 hours. It's a 9 hrs lay over in taipei. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113800097', '');}, 'log_autolink_impression');airline. The advertised Promo Code provides discounts against our service fees on stated routes. The trip was to take my mom ashes to my sister so she could have my mother with her, my mom died June 3, 2015 our trip was scheduled for July 2, 2015 I was my mother care taker and I am still emotional about her death she was given 3 months to live March 1, 2015 she came home to my house with me I watched my mother past and I wasn't ready for that and my sister couldn't be here with my mom when she passed so this was going to be a time for us to grieve together, and CHEAPOAIR made it more depressing then it already was, they are rude and heartless I would tell everyone I know DO NOT DO BUSINESS WITH THIS COMPANY westjet.com had a flight for $1117 CAD, which was what they had advertised on cheapoair.com. Be aware that Cheapoair's customer service (or lack of service) is out of India. He said that I would have to hold. We'd been put on hold, agent checking in with clicks from time to time on the phone to see if we'd hung up yet. Cannot RecommendPurchased ticket, found other competitive sites, very Poor service was on hold for :40 min then disconnectedMajor problem was other travel sites offered same flight itinerary A $154.00 less than CheapOairCheapOair never answered phone, sent e-mail CheapOair finally responded and would not match the competitive published fareMore expensiveShop before you purchase.. Members can also earn points by referring friends and family members or using the CheapOair credit card, which can be used to earn points on everyday purchases, flights, hotels and rental cars. In the highly competitive market in which you operate, your offering stood out! I got two airline reservations to Puerto Vallarta thru CheapOAir. Due to the Coronavirus (COVID-19) outbreak, many travelers around the world are rescheduling their travel plans or cancelling their flights. I have searched my deleted and junk mail but found nothing from them. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We had a HORRIBLE experience with Cheapo Air. Sit back and relax while we do the work. Should consumers who contacted you have complaints they can always file a complaint with BBB. As my trip was going to be out of the country I decided that the best thing to do was to go back home and contact Cheapoair to try and get my money back. I called back and asked to speak to s supervisor. Hundreds of customers allege the company is failing to provide refunds due to coronavirus cancellations.. As a result, it is taking longer than usual for customers to receive their refunds. But when COVID-19 hit, the airline canceled the flights. Moreover, the travel agency is working with airlines for flight cancellation due to covid19. PHILADELPHIA (WPVI) -- A popular website that claims to offer cheap airfare is under fire. A lower fair came up for a certian date and I booked it. Get cheap air travel to global destinations in Europe, Asia and beyond. This escalated the difficulty our customers were having attempting to cancel or reschedule their reservations via phone. So I called them back to ask why. The Benefits of Online Check-In: Heres Everything You Need to Know! Budget does not accept insurance issued out of the country in Panama?. Too many to mention. CheapOair allows you to change your dates, travel times, and destinations. Savings claim is based on our research of popular routes on major scheduled airlines based on 21 days advance purchase. CheapOair is just a platform that lists discounted prices. She's since spent over 5 hours on the phone trying to resolve this nightmare. all fuel surcharges, our service fees and taxes. Sorry, but getting into milan 1.5 hours earlier would not have been worth it. more. Why flight change if flight still operating? Cheapoair decided to charge more for the tickets PLUS the $89 to book. We will hold the line and notify you as soon as one of the reps is available. And as i was worrying for i was required to cancel her ticket. All fees that CheapOair charges are non-refundable unless customers are eligible for a refund according to the CheapOair Compassion Exception Policy (CEP): 100% fee discount for cancellation, booking, and ticket change, Death of the traveler or an immediate family member, 50% fee discount for cancellation, booking, and ticket change. Even though DoNotPay makes getting in touch with customer support less stressful, we also offer a much better way of requesting a refund, not only from CheapOair, but also from other firms such as Walmart, Avast, American Airlines, Amazon, and more. I told him I had asked to speak to a supervisor. Your refund may be delayed if you made math errors or if you forgot to sign your return or include your Social Security number. that is to say, if there are no issues, its fine. I told her I didn't want a credit; I needed a refund. I did not pick up this info until calling the Credit card co. To alleviate waiting, CheapOair has released an Online Cancellation Form allowing travelers to expedite their refunds and avoid the hassles of waiting on calls for ticket cancellation. We were told by CheapOair that there is nothing that they can do and to call the insurance company for to hear their policy about changes or refund. Excess savings will not be applied. Tourists can visit CheapOairs COVID-19 site to know more. Dear XXX, The refund policies given by the companies are finding it . The only thing is he talked a little bit faster. If the status of the refund says Issued but you still dont see it in your account, you should contact your bank to inquire when to expect the funds. Cheapo Air is a consolidator of these third-party discounters, but they should be more careful about who they contract with. I have yet to see the refund that's supposed to be credited to my account and this has been ongoing for well in excess of 60 days. I decided to ask for my money back. Travel. He said all his computer shows him is that its an available service. I will book from here next time. The majority of tickets and bookings are not eligible for a refund if more than 24 hours have passed since you bought it. My head is still spinning from all the info. This company does not have adequate staffing to answer queries regarding credit card billing. We kept on back and forth and he said he would TRY to "help" me. The table below shows CheapOairs most common service fees. Stevie Awards for Sales & Customer Service. I recommend anyone considering booking with Cheapoair, Hahn Air, or any of its subsiduary companies to read about my experience and think about whether it's worth your time, effort and possible theft of your hard earned money. Besides getting in touch with the CheapOair customer support, with DoNotPay, you can also contact companies such as: When the COVID-19 broke out, CheapOair included an online form as an option to request a refund. I said, "No, I cancelled it over a week ago." With CheapOair, it doesn't have to be. Is there anyone successfully get a refund from CheapOair? I've emailed twice 7/17/07 and 7/19/07 - no response) and called numerous times including 8/14, 8/15, 8/22). The site provided valuable assistance in finding affordable flight information and was simple and easy to navigate. Although Cheapoair did put back a portion of the fare, No notice was sent to me about what they were doing or why. I clicked on this link (silly me) and was then told that I couldn't reserve a seat for this flight but my credit card was charged. Department: Billing In most cases, youll be lucky to get credit for a future flight. Signing up with CheapOair. I feel like they hear me and answer my questions. He refused to acknowledge any mistake on Cheapoair's part. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114808467', '');}, 'log_autolink_impression');airline later cancelled the flight. Taking them to small claims court and will definitely win and it wil cost them lots more than the cost of the refundattorney fees and all.. One piece of advice.. go straight to the airlines and you could book for even less than Cheapoair advertises. They wont tell how long youll have to wait before receiving a refund because it depends on the supplier. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. You could do a search of the forum for all the dozens of lengthy complaint and warning topics about Cheapoair and read through them. When I arrived at the airport there was no. Denied boarding - Refund from MyTrip or Corendon?. Get buying tips about Travel Sites delivered to your inbox. By now i'm very frustrated and disappointed with your company and it's service with the exception of philip how has tried to help. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. After waiting for 45 minutes I gave up and hung up. Travel dates range May 24 - Jun 13. We have seem so many people posting on this forum over the years expecting to get money returned on non-refundable tickets because they personally couldn't fly on them (due to catching covid19/other personal reasons or simply not having the correct visa or vaccination status to be allowed into the country they have booked to go to. I contacted Cheapoair and asked them for the credit refund and I was told that the Credit refund date was extended from 22/03/2021 to 31/05/2022 and since I didn't utilise the credit till that date so it has expired. The global pandemic significantly affected our ability to receive phone calls. Copyright 2023 WPVI-TV. It is six people going on the trip mind you. Savings of up to 40% to 65% off claim is based on a comparison of non-refundable restricted fares to the applicable classes of domestic and international lowest unrestricted fully refundable published fare. Philp said that he would try to get the some of the $200 refunded from my current booking, but the key word was 'try' which he didn't even mention in his email to me. Baggage transfer from Indigo to Airfrance at Blr airport!!!! Once you book your ticket at their quoted price, leaving your credit card number with them online, they send you an email 3 DAYS LATER telling you that the original price has increased by HUNDREDS of dollars. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114807684', '');}, 'log_autolink_impression');flight operations to Australia so I also cancelled the ticket and applied for the refund: Ticket had two parts: One was owned by Oman air and other was owned by Etihad Air. Bottem line HORRIBLE service with agents that either dont listen or try to sell you something that notexactaly what you wanted. 8 5 4 3 3 My sister bought a tickets to LA for her and her family at a great (false) price. The airline in question is United Airlines and they just sent a flight change to me that changed it over 6 hours and 24 hours for the connecting flight. CheapOair has a loyalty program, deeply discounted fares and an easy booking system, and we recommend the company for budget-savvy travelers and customers looking for cheap flights. The booking bonus instant savings discount is automatically applied to our standard service fees. They need to be investigated by the government. He kept saying that they would TRY to help me. Stay away from this company! All Rights Reserved. If you have to ask for a refund because of the coronavirus, you can do it by completing the form. I won't deal with them again. This proved to be an exercise in futility. My total is $3,691.61 which is about $1,000 or more over what it should be. I tried booking a flight on cheapo and re-did my flight information several times to see about different dates in order to get the lowest fairs. What else is there to say? The Cheapoair class action lawsuit seeks reimbursement of the price difference between the "Final Total Price" that was listed and what the Class Members were actually charged. I called Cheapoair several times during the period prior to my departure only to be advised that there were no changes and that my trip was indeed confirmed and no problems were found. It is possible the customer tried to call us during this time, but as I shared in my earlier email, our call centers were overwhelmed and we were having extreme difficulty receiving phone calls. Excellent. I'm also contacting consumer affairs. called CheapO's customer service and complained. Here are a few tips: Keep in mind, however, that if the flight cancellation was your fault and not the decision of the airline, you will likely not receive a refund. Thanks. If you travel frequently, its best to fly through one airline consistently so youll have much better chances at receiving a refund. A total of 809 of those were from just the last 12 months, the majority of those related to COVID-related cancellations and refunds. CheapOair Reviews | Read Customer Service Reviews of cheepoair.com Individuals who fly multiple times a year still struggle with everyday occurrences at the airport and find certain airport-related tasks difficult.

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