The output below indicates group mapping is not functional. This helps ensure that users Im assisting customer with migration from Agent to Agentless UserID. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! This was consistent across my four DCs. User Mapping - Palo Alto Networks Arista NG Firewall vs. Palo Alto Networks Expedition | G2 to the LDAP server, use the, To ensure that the firewall can match users to the correct policy We checked that now we can see lot of user now. Configure Palo Alto Networks - Admin UI SSO Open the Palo Alto Networks Firewall Admin UI as an administrator in a new window. The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. 2. Anyway, I hope this helps prevent some other poor bastard from wasting their time and sanity with Palo TAC. Click Accept as Solution to acknowledge that the answer to your question has been provided. Issue. i verified all monitor servers are connected and traffic is going into the . A state of 'conn:idle' indicates the connected state. If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping >. Please run this command in non-production hour and put the output in the case note and upload the tech support file after you run the commands. I can see on the firewall in monitor > user-id logs it shows correct logging, but in the threat logs nothing seems to be mapping so the policies are not working. I'm working on the logs and I will update you by the end of this week. As we checked now we are able to check all the users. I tried logging in and out of a machine in my office to try and track the logon events, but have not seen them show up. Add up to four domain controllers connect to the root domain controllers using LDAPS on port 636. Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). You have migrated from a User-ID Agent to Agentless. We are not officially supported by Palo Alto Networks or any of its employees. you have a single domain, you need only one group mapping configuration >> Installing Microsoft's June 8th 2021 security patches related to CVE-2021-26414 is generating errors on Domain Controllers. We could not find any logon events between 9 and 12 July. It provides connectivity to remote users and uses internal gateways to gather mappings for users on internal networks. type of user mapping: For example, to view all user Thank you! I think I was on 9.0.11 at that time. 1. The key requirement is to have the user name with the Netbios domain suffix. (c) 2018 Microsoft Corporation. Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. For more information, please see our (4 DCs, 4 220s total) I was running User-ID Agents on all 4 DCs. Palo Alto User-ID Mapping Breaking for Legacy PAN-OS? My environment is two locations. Privacy Policy. to the LDAP server profile for redundancy. App Scope Change Monitor Report. Usage would show blank if the User-ID agent is only furnishing user-ip mappings and no other services such as LDAP proxy, NTLM auth or credential enforcement. username, alternative username, and email attribute are unique for Are all the AD's pingable? User-ID sources send usernames in different formats, specify those Check and Refresh Palo Alto User-ID Group Mapping The following best practices are recommended for configuring. 3. Then the second half of them would say Success removed, Failure removed. The button appears next to the replies on topics youve started. Client Probing . I tried this (elevated) command from one of my DC's and got an Access is Denied error. Palo TAC advised me to find Event Viewer IDs 4624, 4634. groups if you create multiple group mapping configurations that I will check that and let you know the update. Specify the LDAP server profile (configured in step 1) in the drop-down list under the Server Profile tab. By continuing to browse this site, you acknowledge the use of cookies. 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. App Scope Threat Monitor Report. Identify your View mappings learned using a particular In cases like this, the Management Services can be restarted to resolve the issue. Learn best practices for connecting to directory servers As discussed one of my colleagues will join the session. To check if the agent is connected and operational: To seethe details of the connection between User-ID agent and the firewall: View configuration of the agent from CLIl: There are two ways to set the logging level on the Agent and then view them. zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. If you're on 8.0 or later, User-ID logs are just on the Monitor tab, under Logs. Also, the article uses the word "agent" 19 times. 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. I am completely at a loss on how to make agentless User-ID work from my PA 850, running 9.1.8. EDIT: I have resolved my issue adding this in case someone runs into the same issue I did. Use the following commands to perform common, To see more comprehensive logging information As I checked that I can only see one logon event for 13 July. I can upload the list if you'd like. The consultant entered the most detailed TAC case I'd seen. Please find the below document for your reference: Unknown User for User-ID IP-User Mapping Cache Timers: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClWjCAK. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFQCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 17:27 PM - Last Modified01/04/23 20:19 PM. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. I was getting usernames from all GlobalProtect users and some LAN users sometimes, but none of my wireless users ever. many directory servers, data centers, and domain controllers are At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. 2. 3. the, If you make changes to group mapping, refresh the cache manually. server in each domain/forest. . Am I missing anything? because you dont have to update the rules whenever group membership Help with Agentless User-ID mapping : r/paloaltonetworks - Reddit each user. Tutorial: Azure AD SSO integration with Palo Alto Networks - Admin UI Refer to screenshot below. *should be like 150-200 users in my environment. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent . All rights reserved. To verify which groups you can currently use in policy rules, use As we have changed the audit and advanced audit policy then it started working. LDAP Directory, use user attributes to create custom groups. Also make sure your windows firewall is allowing access. "From the firewall web interface, it may showthe group mapping includes a list, but from CLI commands, if you try to verify "show user group name < group name >," it will show as if the group name does not exist on the target vsys-1. determine the optimal. So I turned the former on, but didnt see any additional logon events in the security log. 3. User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. Could you please let me know what changes you have made in the AD server as it is showing many users now? 4. Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: GUI shows all four domain controller in connected status, 4. in separate forests. Please check 4624 - logon and 4634 -log off event. CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. The user will get listed as a group member. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This website uses cookies essential to its operation, for analytics, and for personalized content. and logs. Did group mapping refresh 2 days ago and that seemed to fix it but now it seems pretty bad as of late, Scan this QR code to download the app now. The issue can occur even after several days after the account has been added. This is the only domain I have experience with, so I don't know how these policies are supposed to act. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. Configure how groups and users are retrieved from the LDAP directory by creating a new group mapping entry by navigating to the Device > User Identification > Group Mapping Settings tab and click 'Add'. Audit account logon events was not configured. To create a custom group that is not already available in your User ID to IP mapping stopped or intermittent, Scan this QR code to download the app now. Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to Go to the Group Include List tab. regions? Arista NG Firewall vs. Palo Alto Networks Panorama | G2 This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . the Include list for one group mapping configuration cannot contain restart management server palo alto - diyalab.com By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. We have a windows server setup for user-id agent. Palo Alto user-ID mapping troubleshooting WMI agentless - LinkedIn # exit. on-premises directory services. user mappings from the Kerberos server, you would enter the following Very few logon events. a group that is also in a different group mapping configuration. User-ID is only displaying GlobalProtect users. Is there any way to manually sync the LDAP Group Mapping/User Identification in Palo Alto? We've been using WMI monitoring with the integrated agent, but of course Microsoft's recent patches is causing a ton of DCOM errors and soon won't work anyway, so we want to switch to WinRM-HTTP with kerberos. Total: 0 * : Custom Group. The default update interval for user groups changes is 3600 seconds (1 hour). The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) OR by a User-ID Agent that is configured to proxy the firewall LDAP queries. Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) command: show log userid datasourcetype equal kerberos. Let me know if there is any good things I can use to troubleshoot, CLI, or other things to check. A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . 5. It has issues. As discussed one of my colleagues will join the session. Palo Alto End user has found out PAN-OS 8.1 firewalls will be EOL on March 1, 2022. . AlgoSec rates 4.5/5 stars with 141 reviews. User-ID Best Practices for GlobalProtect - Palo Alto Networks directory servers? In the left pane, select SAML Identity Provider, and then select Import to import the metadata file. Once I defined logon auditing in the Advanced Audit Policy Configuration audit policies, I started seeing a lot more logon events. Filter by an IP address that you've seen the issue on. Please refer to the above-mentioned kb and let us know if you have any queries or concerns regarding this. The LIVEcommunity thanks you for your participation! 3. Specify the Primary Username that identifies users in reports users in the logs, reports, and in policy configuration. This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. I'm seeing a lot more logon events. use in security policy. . Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, map users into groups in a multi-forest AD design. Ensure that usernames and group attributes are unique for all Please run the below command to revert the ms server debug to info. 2. C:\Windows\system32>wmic /node:R03563 computersystem get username, [my_username]@PA-220-Secondary(active)> show user ip-user-mapping ip 192.168.xx.xx. We are not officially supported by Palo Alto Networks or any of its employees. When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. Does this also apply to agentless user-id? I was going through the logs and found that I missed mentioning a command.
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