Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Official MINI Retailer in Leeds. Sam Mellor posted on LinkedIn No complaints about the servicing, all done fine and speedily. My son bought a second-hand car from Strastones and I paid for the car on my debit card. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. I wouldnt take my beloved mini anywhere else to have works done. Was impressed from initial contact and would highly recommend to family and friends. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Technician provide a very comprehensive report and video. Well done . Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. I bought a car from Derby dealership. I was given a courtesy car which helped me greatly. We appreciate you taking the time to do this, and hope you have a great day!Customer Services. Very happy with the way I was attended to, both booking the job in and doing the tyre change on the day. Do you agree with Stratstone - BMW Leeds's 4-star rating? Total incompetence. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. Very knowledable reception staff took very good care of me. Stratstone Mini Leeds is open Monday-Saturday 09:00-18:00 and Sunday 11:00-17:00. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. MINI - Stratstone Top service. Friendly, helpful and knowledgeable staff as always. We are absolutely thrilled that you have rated us so highly! Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We never felt under pressure, and were offered a very reasonable price. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Thanks again!Customer Services. Excellent service from Chloe in the service department and the technician. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Got to give a special mention to Rhiannon. I had an MOT, service and also had a new service plan set up. Rang to book car in for emissions problem, fitted me in first thing next morning. Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Really really poor dealership. Excellent service from start to finish. I was looking to purchase a car from mini Leeds they offered me a great price on my car Paul Rosen Was very helpful & managed to get a great price for my car however I bought . Stratstone MINI - | Facebook I am very pleased you are satisfied with your visit! Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Imran Khan of Stratstone BMW Leeds did an Excellent job in securing my wife a JCW countryman. I spoke to a female reception advisor who informed me that someone would ring me back. Check out what 123 people have written so far, and share your own experience. In their words "For some reason it hasn't come through and we're already full tomorrow so can we rebook it". I had an MOT, service and also had a new service plan set up. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. I was dealt with by Ellie who was excellent and the whole process went smoothly. Get directions on the Auto Trader site. Stratstone BMW. Suggested companies are based on peoples browsing tendencies. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Their address is Gelderd Motor Park, Leeds, LS12 6EG. Our aim is to deliver a positive customer service. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Amazing service professional and helpful team. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Michael went above and beyond to make sure I was happy. Stratstone - MINI Derby Reviews | Read Customer Service Reviews of www Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . The BMW Digital Key Plus is now available for smartphones with Android operating systems. Would 100% recommend this dealership. Anyone can write a Trustpilot review. Hi Mark,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! The car is gorgeous and the service was second to none! We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Companies can ask for reviews via automatic invitations. Great customer service at Stratstone MINI Leeds. Best wishes, Customer Services. Do you agree with Stratstone - MINI Leeds's TrustScore? The aftercare is disgusting from the branch sales and service team and the branch head of business. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Occasionally we will send out newsletters promoting our offers and discounts. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Have a wonderful day! I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. Jamie at service reception desk very helpful too. Hi Anna,Thank you very much for 5* review! Got to give a special mention to Rhiannon. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. 2023 Trustpilot A/S. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. I dealt with Jack Beeston from Hull BMW and I can say I havent dealt with such a great guy for a long time. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Find out how we combat fake reviews. I rang yesterday afternoon at 17:50. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Customer Services. Lady very helpful on the phone. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. My daughter however fancied the 30k John Cooper Works Convertable as did my partner. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! We value your feedback and take pride in providing the best possible customer service! Stratstone News I will never use Stratstone Mini again. Brought a car!! Find out how we combat fake reviews. We are absolutely thrilled that you have rated us so highly! A refreshing experience in car buying! The entire team at Leeds seem an exceptionally welcoming team. Date of experience: 03 March 2023 Stratstone Tyneside BMW/Mini Apr 2023 - Present 1 month. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. Very professional, friendly and very informative. So I could also get my MOT completed on the same day. Very professional, friendly and very informative. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Explore our extensive selection of Approved Used MINI, all of which come with a number of benefits. Scratched, tyres cracked, carbon fibre loose. Find out how we combat fake reviews. Although the team were very busy Paul managed to successfully juggle ourselves and other customers by listening to our needs and arranging a test drive of a car meeting those whilst he dealt with other customers. He went over and above to make sure the sale went to plan. Everything I expected and was promised was done. Very happy with the overall experience. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. It meant we could put the car through its paces under conditions pertinent to us. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. The branch is always available for any assistance that you may need. For context, Elland Road, home of Leeds United, is located within walking distance. Details of the next generation Mercedes-Benz E-Class have been revealed ahead of the cars arrival later in 2023. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Very professional, friendly and very informative. Thank you Paul and Stratstone Mini for once again providing my son Jonathan with a Motability vehicle (Mini Cooper, 5 door) to enhance his lifestyle and daily needs. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Technician provide a very comprehensive report and video. Situated on Gelderd Road. I would highly recommend this dealership if you are looking to buy a Mini. Courtney Stratstone Mini. . We use dedicated people and clever technology to safeguard our platform. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Here are 8 tips for writing great reviews. I was regularly kept up-to-date with the progress of my service. Competitive finance packages, 12 months warranty and MINI models that have . Travelled to dealership to collect car and handover was seamless. Thanks again! We strive to create the most competitive deals on new MINI modelsand we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. The new Range Rover SV Lansdowne Edition, a unique Range Rover, was revealed at an exclusive event at Stratstone Mayfair on 7th February 2023. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. We also ensure all reviews are published without moderation. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. I am very pleased you are satisfied with your visit! The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Best wishes,Customer Services. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Sell your MINI quickly and easily at your nearest Stratstone MINI Centre. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK www.stratstonetynesidebmw.co.uk . Customer Services, Simply excellent throughout. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. We value your feedback and take pride in providing the best possible customer service! Do you agree with Stratstone - MINI Leeds's TrustScore? Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. I can see we would have a poor relationship if I bought a car from this dealership. Date of experience: 14 July 2022. Courtney Stratstone Mini. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I challenged this and have since just been ignored. Occasionally we will send out newsletters promoting our offers and discounts. Do you agree with Stratstone - MINI Leeds's 4-star rating? Best wishes,Customer Services. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. Verification can help ensure real people write reviews about real companies. Best wishes, Customer Services. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Thanks again!Customer Services. I was dealt with by Ellie who was excellent and the whole process went smoothly. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. All rights reserved. Hi Anna,Thank you very much for 5* review! Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Clearly they are getting too big a basic wage if they can afford to throw business away. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. I was given a courtesy car which helped me greatly. I would highly recommend this dealership if you are looking to buy a Mini. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. If you are searching for a MINI Specialist in Leeds to maintain your vehicle, then there is no one better to bring it to than an authorised retailer. We use dedicated people and clever technology to safeguard our platform. Official MINI Retailer in Leeds. The salesman was a very pleasant & helpful young man. We hope to be of service to you again! Chloe price matched a lower price I had obtained, which I was delighted with. They kept it overnight so they could listen to it cold start and fixed the problem that day. Situated on Gelderd Road. The UK's leading premium vehicle retailer. We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Definitely worth the journey from Cambridge to Hull to collect. Discover Stratstone. This is now three weeks of silence. I will never use Stratstone Mini again. Never ever in my life will I ever go with Mercedes again if I remember rightly when I was first looking to purchase a Mercedes I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how theyve got a good reputation I do not know Anyone want to buy a Mercedes? Hi,Thank you so much for taking the time to review your experience with us. Took just one week from first visit to home delivery. Asked what was more likely, his football team Arsenal winning the Premier League or Labour winning the election, he added: "Us winning the election". . Lady very helpful on the phone. Check out what 398 people have written so far, and share your own experience. 2023 Trustpilot, Inc. All rights reserved. Their procedure said I would receive a reply within 48 hours. Took just one week from first visit to home delivery. The branch is always available for any assistance that you may need. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Stratstone | LinkedIn Awful experience and takes away the joy of owning a nice car. Hopefully Sytner will be a better experience. You can unsubscribe from this at any time. Very helpful staff and delivered in super quick time. We also ensure all reviews are published without moderation. Thank you to the whole team there for their patience and help, especially to Nathan B! But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Well done . Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it's way! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK We use dedicated people and clever technology to safeguard our platform. I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account. MINI has partnered with the Dogs Trust to ensure our retailers are ready to welcome your best friend. . Harrogate BMW. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! All you need to do is enter some basic details about your car, and then you can proceed with the sale at one of our retailers on a date that is convenient for you. We also ensure all reviews are published without moderation. Confirmed by email. 2023 Trustpilot A/S. Mercedes-Benz has given the A-Class a number of updates for 2023, which you can learn about in this video. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Got to give a special mention to Rhiannon. Amazing service professional and helpful team. Absolute shambles of a company and I will never deal with them again. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. A range of videos can also be found on the Stratstone YouTube channel. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Your review is very important to us, as our goal is to deliver an outstanding customer experience. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! All rights reserved. With a huge scope for customisation and personalisation, the MINI Hatchback is ideal for those who want their car to be a perfect extension of themselves. Hi,Thank you so much for taking the time to review your experience with us. Thanks again Jessica and BMW Stratstone. | Stratstone is the UK's number one premium automotive retailer, selling and . Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Discover our exclusive range of nearly-new, ex-demonstrator and delivery mileage MINI cars. Also helped with vehicle set up and installing My Mini app explaining everything clearly. We are absolutely thrilled that you have rated us so highly! Wallsend, England, United Kingdom . Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services.
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