The seller replied "I have the pin but I cannot provide it as that would create a security breach." . 2. What can Ebay even do? If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Are you sure you can't send it USPS Priority International? How to complete a label-free, box-free return. Was it a Not As Described reason? Tick the box that says I provided a return label with the original item. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Does this option not appear on the screen until after three days? Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. The only time an automatic label can be provided by the seller or eBay is if both are in the US. Thanks,pjcdn2005. If youprefer, you can provide the buyer with another method of returning the item. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. Now I'm supposed to send items back. I would use the Facebook link you were sent. we'll use this information to improve our online Help. Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Who's responsible for return shipping costs depends on why the item is being returned. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. When youre responsible for return shipping, you can choose from a number of options in the return request form. If they can't provide one, you can purchase a label, and we'll ask the . The seller would have needed to send a separate new payment to buyer for the label. Stamps.com is an independent vendor of the USPS. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. This is twice the price of the fishing rod. Ship the item back and hope that I will get reimbursed the shipping cost? Help me return my item to Japan (seller won't provide return shipping Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking. Sunny Souls - Instagram We haven't had any direct communication, just via ebay's automated messaging notifications. They were very helpful but said I would need to wait until the 30th. 772515155830 232a5c42-11c5-4be7 . Don't open the chargeback unless the eBay Dispute goes against you though. Read our most popular questions and answers on how to handle return shipping for items you've sold. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. item return, "seller can't send a return shipping label" If so, you absolutely do not want to pay the return shipping yourself - I doubt the seller will voluntarily give that money back to you upon return. (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Your buyer can then print the label and use it on their package. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. your return. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? I'm returning an item - Seller can't give a shipping label. I tried contacting customer service again, but the rep wouldn't close the case yet. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. You can return your package using a label from Your Orders. A dialog will open as you type your search terms. That sounds like a scam to me. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. What should I do in this case? There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Would you like to get help at the customer service hub? and restocking fees from your refund. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. When you choose the shipping method for your return, return fees are calculated. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. Copyright 1995-2023 eBay Inc. All Rights Reserved. Sign in to your FedEx account, or, if you don't have one, register online. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. I am quite surprised about the "The seller can't send a return shipping label" message. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Typically shipping software is used to create return shipping labels. How To Return a Package | UPS - United States Copyright 1995-2021 eBay Inc. All Rights Reserved. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". New comments cannot be posted and votes cannot be cast. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". I asked the seller if they really want me to do that since they are responsible for the shipping costs. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Box it, label it, send it all from home. Before you can send an item back to the seller, youneed to start a return. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. What kind of return did you open? Went too fast and looked at the wrong profile. The seller is responsible for the return shipping costs but they won't send me a return label. This is normally 3 full business days. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label.. You will have an unreasonably short 10 calendar days to ship the return with those funds. What I absolutely don't want to do is pay for the return shipping with my own money and then just hope they refund me which I highly doubt they will. Select 'Every time I visit the webpage'. I have been waiting for a few days already for you to act. Buying used phones requires a little bit of willingness to learn.". 03-14-2018 Sorry this information wasnt helpful. I was sent the wrong DVD from the UK. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. It's a meeting-point for eBay buyers and sellers to chat, ask questions and exchange advice Unless that 2nd item was damaged or not as described you would be wrong to do so. Welcome to the eBay Canada Community your community. They're just hoping you don't know that. I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. Or if you can use the same packaging, let them know so they can use the same dimensions. The last message from the seller: "wow did you know there are actually humans behind these sales? You will then be able to put the box dimensions in and it should spit out a price if it's eligible. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. it up from your address and we'll do it during your regular mail delivery. The charger wouldn't be a big deal to me if the phone was not PIN locked. Bring it to the drop off location with the item you want to return. To send the eBay shipping label through the Return Request option, check if the box meets the USPS package size requirements, and if it does, follow these steps: Go to the View Return Details section. 11:02 AM, "Are you sure you can't send it USPS Priority International? Pay by card or PayPal, or pay in store at a UPS location. To create a shipping label with FedEx, follows these steps: 1. I'm in Prague. Contact the seller for a return shipping label. I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. You can: If you dont have a printer, you can always: Almost done! Now there is a message from the seller that they can't send a return shipping label. Since you are both in a transaction it is ok for you to give them your email address. And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. When I get a return as a seller on the items where "the . In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Create and Print Shipping Labels | UPS - Canada There are several ways you can send an item back to the seller. Here you can discuss returns with other members. If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Ifyou use an eBay returns label, tracking details areautomatically uploaded. You don't have to package your item in a shipping box. That is starting to make more sense now. What site do you login with? If the seller wont cover the cost, let us know by asking eBay to step in. I am a busy person so i forgot to check one last time if it was reset. How to Help a Buyer With a Return I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. I would imagine after the time limit is passed, you would be able to ask eBay to step in and close it in your favor. Create Return Labels in Commerce Manager | Meta Business Help Center Return Shipping Label, USPS Return Shipping Labels - Stamps.com Refunds and returns for sellers - Help Center Home The return shipping label feature is available for all domestic USPS mailclasses. Buying used phones requires a little bit of willingness to learn.". Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. If they don't ebay will force the refund without a return. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. You might want to first package the phone so that you can give them the weight and dimensions for the label. When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. Something went wrong. PLEASE GIVE THIS POST A LIKE IF YOU'RE HERE ." Tip Just keep it in mind. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. I see, femmefan1946!
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