These guys are a fraud. We appreciate you placing your order with VitalChek and sharing your feedback. Go directly to the source. I submitted the requested information and to date I've not received an updated response. Ask VitalChek for a link through which you can query the governmental agency about the delay--still does not guarantee the governmental agency will respond--if the VitalChek's estimated delivery time has been exceeded. In Progress. i ordered a birth certificate on june 26th, was told it was sent on july 26th. Identity fraudulent uses? Much faster, cheaper, and overall a better experience than through the state. Support. It's far past the time my record could've been useful. We will take note of your feedback so that we can deliver a better experience next time. New comments cannot be posted and votes cannot be cast. Thank you for placing your order on VitalChek.com. The beleaguered company has laid out what the action means for its customers in an online FAQ . Bed Bath & Beyond filed for Chapter 11 bankruptcy Sunday, with plans to wind down its entire business. Identity verification documents typically include drivers license, government issued id, or passport but may require other forms of identification also. Not a good experience at all 7/29 I ordered some personal documents from vital check express mail and Paid $48some change for it today is the 8/22 still never receive the document from his company Vitalchek . Again, thank you for your feedback. No customer service, when calling in have to hold on FOREVER! Terrible customer service. If the Health Department rejects your application because an error we made, you will have the option to let us fix the problem without any additional charges or to get a refund of your package cost minus the shipping cost of $25 to send your application to the health department. If you provided your email address, VitalChek sent the receipt to your email. You can also email vitals.customerservice@vitalchek.com. To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. What do you you guys think? I really wish I had checked these reviews before I ordered my birth certificate. Cancelled orders tab has been there for a while, it simply means customer either cancelled within the first 30 minutes which is the grace period before it is processed for shipment, or the order was pending for a while and eventually cancelled because customer didn't confirm payment details etc. Whether it is necessary to have a search for the vital record 2. No reply to the complaint I made at that point. So screw vital check for that. To see if you are entitled to receive a certificate; begin the order process (dont worry, you arent obligated to finish the order). I don't want them getting fucked over cause I'm exhausted and missing something, does this seem legit? Ok fine I understand. The kicker is that there is ABSOLUTELY NO PROOF ANYTHING WAS EVER SENT. We guarantee 100% success in the delivery of your official vital record application materials to your home address. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. Companies can ask for reviews via automatic invitations. Saying 'It is legitimate. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Your orders on VitalChek may vary depending on a number of factors. DI downloaded their form. If you need assistance with your order or have questions, there are a number of ways you can contact us: send us a private message at Facebook.com/VitalChek (you will usually get a response in a matter of minutes); email vitals.customerservice@vitalchek.com; call us at the number listed your order confirmation email. Still haven't gotten a refund! It goes against our guidelines to offer incentives for reviews. We appreciate you placing your certificate order through VitalChek. Can't get your order in the time promised nor can you get help on the phone, through email, or chat. Current Legal Name This is the name you currently use and is most likely on your drivers license and/or ID. If Apostilled or Authenticated certificates are available, during the ordering process, you should select 'Apostille/Authentication' as your Reason for Order and the product type. Vital Records Online uses the information users provide on its website to pre-fill your application documents. Costs can vary depending on type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. The chat was HORRIBLE. And have experienced long hold times on the phone. So it was shipped while I was out of town. The registers seal may appear raised, embossed, impressed, or as a watermark. This company scams people! They charge you up front, and do not refund your $$ no matter how bad a job they do! I don not know who else to contact to see what is going on with my order. Also, I paid for the $19 shipping, so I recommend doing that (perhaps the free shipping orders are thrown into an unattended abyss). Special Policies for Rush Packages: Here are 8 tips for writing great reviews. I logged onto VitalChek to get a copy of my birth certificate. PLEASE DO NOT USE THIS COMPANY!!! When I finally got the correct number upon my research, it went back to VitalChek call center. It's shameful to say the least and each state should reconsider using them. One week later I had a copy from NY state. We are sorry that your experience didnt match your expectations. Hello. Ridiculous process for getting local records I had to research for the information on my county's website to even make my request to VitalChek, but had to pay double the cost of the county document to have ViralChek get my county to mail me the document from an office that turned out to be about a mile from my house. Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. The vital record agency will not issue a refund because the fee collected is for the search of the document, not the document itself. These people are scammers! Contact VitalChek | Fastest, No Wait Time - GetHuman Received email on 2/3/23 stating shipping delay. We are updating our website, so you might experience either the old or new version. Again, thank you for your feedback. What a waste of time and money. In most cases once the order has been placed, no changes can be made. DO NOT USE THIS SERVICE! Very frustrating. That was quick. My mother-in-law seems to think I'm tech savvy when it comes to the internet, which I would say is a stretch lol. You can also email vitals.customerservice@vitalchek.com. We will take note of your feedback so that we can deliver a better experience next time. 0/10 would never recommend using this service again. I paid $57 to receive my birth certificate and here it is almost 4 months later and they are telling me that they are processing applications from June 30,2022. I cant believe South Carolina has them as one of their recommended sites to use. You can email the site owner to let them know you were blocked. They are the middle man to whatever state you are trying to records from. I asked for experience and duration. It is literally faster (and cheaper!) no one answers phone. Do research and you will see a lot of unhappy customers. Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. Click the Cancel Request button. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order. Is the money worth spending for expediting? All my needed documents are submitted including ID and order form. Please refer to the resources below to see how VitalChek can assist you. Most agencies will list the parents names on the birth certificates. When I reached out on Facebook, I was told that the average time for shipping is 90-100 days, which doesn't include weekends and holidays. 2023 Trustpilot, Inc. All rights reserved. Thanks for sharing your feedback. 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! Join our community, read the PF Wiki, and get on top of your finances! THEY NEED TO GET OUT OF THE BUSINESS. 92.48.104.153 If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. There will be an additional fee and time frame that will involve the Secretary of State's process. We are updating our website, so you might experience either the old or new version. Find another way to get your documents, Tip for consumers:Dont use this service. Cancel Items and Orders - Amazon Customer Service Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout . I ordered my birth certificate back in January 2022 and it is going into July and I still do NOT have it. I tried ordering my birth certificate on VitalChek and once I kept clicking to see what requirements I need to finish, it just sends me back to login in all over again and the customer service is horrible they don't even answer you, trying to cancel whatever I placed an order for has been so difficult. Were sorry your experience didnt match your expectations. Paid $40 for birth certificate. Performance & security by Cloudflare. The Government Vital Records office that holds your record is the only location that has direct access to the information recorded on the certificate. They have a processing fee i cant find out how much it is. On the state website it states the cost of using this service, "unless an issue is identified". VitalChek said it was sent but I never got it. No response to my emails. Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered. The most common reasons for cancelling an order are: Limits on available quantities. They are vital records, for crying out loud. DO NOT use this service if you really need your documents. As far as I can see. Then says sorry we do not guarantee a record exists. Ive called several time and never get through due to the high call volume. Thanks for ordering from VitalChek and sharing your feedback. Yes, the certificate will be a government issued, certified document unless you choose informational copy or souvenir/heirloom as the reason you are requesting the certificate. Vitalchek says they have no record of a cancellation and refuses to refund my order. Verification can help ensure real people write reviews about real companies. Poor communication and bad service! Not really holding out hope I'll ever get my birth certificate. Support Manage My Order Thank you for placing your order on VitalChek.com. Canceled Orders. I'll update with details. Select Cancel items Online Notary fees of $25- If submitted and processed, Rush Shipping fees of $25- If we mailed the application to the Health Department, For any questions regarding your application package or if your refund request is not listed above please contact our billing department at:https://www.vitalrecordsonline.com/contact-us. This company is not to be trusted. Ive emailed twice no response. Your IP: Order Status - VitalChek Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. https://www.vitalrecordsonline.com/contact-us. VitalChek Experience? : r/travel - Reddit You can email the site owner to let them know you were blocked. Certificate requests can be cancelled at any time until they have been submitted (10pm each business day.) Dont waste your time with this company. Although it is more expensive, for your protection we recommend express delivery with UPS. Hello Marissa. Have completed an application three times for a death certificate, each time, they have to have something different, have faxed documents, mailed docs, they say they never receive (even though I have a fax confirmation), have sent via FedEx documents, etc., then told order was canceled.THEY NEVER REFUND THE FEES, have paid twice for same document. How do you promote free regular mail but force orders to pay for next day air? Just call your local county office and ask them for help. Closed. thank you. If you have any questions, please contact customer support. How to Cancel an Order - customers.vitalchek.com I am rethinking my account with them right now and will probably cancel it. If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. Its only next day air shipping. in the end to just go through the regular process. The government agency will not be able to provide any information on the document or determine if the document exists in their office until an order has been placed and a search conducted. Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. I was charged 2 months ago. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. When I check on order status, I get generic responses via email, telling me the order is being processed. I do t think this company is real. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Why couldn't they have contacted me for further information? Order Status. This was the worst company Ive ever had to deal with. This has happened in the past. While 800-255-2414 is VitalChek's best toll-free number, there are 5 total ways to get in touch with them. Unacceptable. So, my Father-in-law's brother just moved in with them and needed his birth certificate and without my knowledge, they used a website called "http://yourvitalrecords.com/". Ordered birth certificate. Due to the higher costs associated with our Rush Packages, they have additional refund policies. Sometimes canceling your order is the best option to save you time and money. If you need to fax your documents, please follow the instructions on your Identity Verification Form. I keep getting bogus errors over the same items I've submitted multiple times (with a paper trail on everything). You will usually get a response in a matter of minutes. I asked VitalChek for my money back. VitalChek Live Chat. During the order process, you will see shipping methods available. This allows you to track your package and confirm delivery. Nope, this is legit. I needed this birth certificate to get my child on health insurance and opted to get the faster shipping option, $50 order and still not here. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. Products used:None, I never received any. Order has been transmitted to the Agency. Anyone can write a Trustpilot review. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. VitalChek has a rating of 1.95 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems.
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